Clerical Associate – Level III

About NYC Health + Hospitals

NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

ROTATING SHIFTS

Job Description

1. Acts as receptionist. Greets and direct patients, visitors and authorized personnel.

Refers non-authorized visitors to the Nurse – in – Charge.

2. Answer telephones including patient call bells. Takes and delivers messages. Locates doctors and nurses via telephone. Contact relatives and patients when so directed.

3. .Prepares requisitions for r.epai.rs, supplies and maintenance. Takes periodic inventory of stationary supplies as directed.

4. Assembles a chart for each patient upon admission to ward. Insert new pages and debride charts as needed. Attached reports to chart immediately upon receipt form X-ray Department of Laboratory. Maintain headings on all pages (front and back in the chart by using the addressograph machine.

5. Have additional addressograph pages readily available in the medicinal record for use. 1.e., Progress Notes and Doctors’ Order Sheets.

6. Ensures that medical record contents are addressograph at all times.

7. completes demographic information on the following form:

► Institutional Transfers

► Transportation

► Home Care Referrals

► Hospital Referral Information

8. Upon transfer of patient, assemble all parts of the chart including Nursing Care Plan, MD Order, Respiratory Sheet, Intake and Output Records, Vital Sign Sheet, Diabetic Record. Medication Sheet, Neurological Assessment Sheets, excess charts (EKG Slips) and all reports (to be posted) to accompany the patient.

9. Upon discharge to the patient assemble all parts of the chart including items on the validation checklist. Deliver the chart to the Admitting office and sign the Admitting log.

10. At the beginning of each tour, compiles ward statistics. Counts patients for census. Enters admission, transfer or discharge data in Unit Activity Log.

11. Ensures that all patient s has an ID arm band.

12. Makes arrangements with ambulance service transport as directed.

13. Post notices on bulletin board. Pick up doctor’s Orders and complete and prepare labels and tags.

14. Completes 24-hour discharge notice submit to patient for signature notified change nurse if patient has clinical questions.

15. Prepares and maintains Kardex files, bedside cards.

16. Call 8888 Code as directed and monitor telephones during the 8888 Code.

17. Arranges for messenger service to transport specimen, mail and other items as needed.

18. Calls Medical Record Department for old charts requested and maintain a file for the old chart until patient is transferred or discharged.

19. Maintains stationary supplies, medical records, Kardex in a neat and orderly fashion and in accordance with established standards.

20. Maintains compliance with Infection control and Safety Guidelines as set forth in each manual t assist in providing a safe environment.

21. Maintain a pleasant, well organized environment.

22. Assist in the orientation of new clerks.

23. Makes appointments for the discharge patients.

Minimum Qualifications

1. A high school diploma or its educational equivalent; and 

2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

How To Apply

If you wish to apply for this position, please apply online by clicking the “Apply Now” button. 

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees’ Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

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