Director After Sales & Service Solid Dosage Pharma – APAC

Responsibilities / Tasks

• Leading After sales & service business for Pharma India with Service sales, Field Service, and Installation & commissioning sub organizations.
• Responsible for Service sales & order intake (Business volume approx. 3mio & increasing), review hot prospects, sales/courtesy visits to customers.
• Responsible for review & monitoring of Field service activity
• Responsible for review & monitoring of Installation & commissioning team. Ensure project site completion on time.
• Responsible for customer centricity & customer reach within APAC region as well as other business regions.
• Handling team of 20 FTEs (Direct & Indirect reports) & 2 dotted org reports
• Monitor resource planning, team member’s training & development plans subject to business need.
• Dealing with GEA global counter parts for spares, service of Europe supplied machines & other supports.
• Prepare data for management reporting.
• Promoting spares business & upgrade projects with new initiatives/innovations E.g., Automation upgrade, Batch hopper upgrade, Process upgrades, Duct washing upgrades for the existing customers.
• Promote MC4 to MC5 upgrades for compression machines for existing customers.
• Supporting global OSD sites for service & upgrade projects e.g., GRAL, Single Pot processors etc.
• Dealing with internal stake holders e.g., Procurement, Projects, sales, supply chain, manufacturing etc
• Implementation of CRM system in AFS India
• Interim responsibility of Automation team & support/guidance for localization initiatives, new requirement implementation

Your Profile / Qualifications

• Engineering background with Business & customer centric mindset
• Minimum 10 years of similar experience
• Strong operational and cost focus based proven track record of work experience in similar role.
• Customer centric approach
• Handling of team of more than 5-10 people

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