Enrollment Services Assistant*

Posting Number S02807

Position Title Enrollment Services Assistant*

Internal Position Title Enrollment Services Assistant*

Department Adult Education Testing

Position Type Staff

Job Family Classified

Job Summary

The Enrollment Services Assistant*, under the supervision of the Enrollment Services Specialist conducts intake, testing, registration and placement of students in appropriate Adult Education and ESL classes. In addition, the Enrollment Services Assistant enters information into the adult education data systems, provides reports as requested, and other duties as assigned.

• This is a grant funded position; continued employment in this position is based on external funding sources.

Why choose the College of Lake County for your next opportunity?

CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC’s relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years.

CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.

1. Required Qualification(s)
2. High School diploma or equivalent and a minimum of two (2) years of work-related experience.
3. Experience with diverse populations.
4. Proficient in computer software programs for data entry and reports.
5. Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.
6. Problem solving skills.
7. Desired Qualification(s)
8. Associate’s Degree or higher
9. Experience working with limited English proficient adults.
10. Good organizational, communication and customer service skills.
11. Flexibility
12. Adaptability
13. Bilingual in Spanish and English.

Posting Date 09/05/2024

Closing Date 09/21/2024

Expected Start Date

Special Instructions Summary 

This position is for the Grayslake campus and often requires travel to Lakeshore, Southlake, and other community sites.

• This is a grant funded position; continued employment in this position is based on external funding sources.

Pay Rate $16.38/Hr (THIS IS FIRM)

Full-Time/Part-Time Part-Time

Location Grayslake

Total Hours per week 24.00

Work Schedule

Monday through Thursday, 2 p.m. to 8 p.m., some Saturdays are required.

• Flexibility to adjust work schedule during peak time testing and registration season.

Interview Process Requirements None

EEO StatementThe College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.

Summary of Essential Functions 

Department Operations: 40%

1) Enters student test scores in DAISI and PeopleSoft database and verifies student testing information in TOPSpro .

2) Enters application, enrollment, and test results data into the DAISI and PeopleSoft database.

3) Prepares and compiles testing information for post-testing events on campus and at the community sites.

4) Calls students to help them enroll and support program overall enrollment.

5) Organizes and maintains all testing materials and files.

6) Organizes and maintains all testing materials and files.

7) Schedules students for test sessions in STARS as needed.

8) Organizes and maintains all records of requests for assistance during the intake process.

9) Provides Instructors with requested reports (e.g. test reports).

10) Directs students to the appropriate department for assistance.

Customer Service: 50%

1) Provides daily intake and testing services by responding to student inquiries on the phone, in-person, via email, and virtual web conferencing.

2) Assists students in completing applications and other enrollment and testing forms.

3) Proctors the pre and post-tests adhering to the policies and procedures of the state ICCB and Basic Skills test instrument (e.g., CASAS).

4) Assists students in registering for classes during priority and regular registration.

5) Communicates and facilitates the understanding of the college’s testing and registration process for Adult Education and ESL classes.

6) Assists with recruitment efforts during registration.

7) Assists instructors with student questions.

Other: 10%

1) Travel to community sites.

2) Performs other duties as assigned.

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