Call Center Technician

Com Net, Inc.

Job title:

Call Center Technician

Company

Com Net, Inc.

Job description

Call Center TechnicianWe are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.Call Support Technician Position Description:

  • Answer live Technical Support telephone calls in an accurate and professional manner
  • Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
  • Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  • Enter all calls and transactions into a tracking database

Customer Service Representative Position Description:

  • Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television
  • Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
  • Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  • Enter all calls and transactions into a tracking database

Skill Requirements:

  • Experience in basic home networking including Wi-Fi
  • Experience in TCP/IP and Internet applications
  • Experience with Windows and Macintosh operating systems
  • Ability to quickly analyze and pinpoint problems
  • Exceptional writing skills and verbal communication skills
  • Possess a positive, caring and helpful attitude
  • Possess excellent telephone skills
  • Have strong team orientation
  • Ability to work flexible hours and weekends

Position Specifics:

  • Part-time

Salary:

  • $14.50 an hour

Supplemental Pay

  • Hourly rate with monthly performance incentive bonus
  • Quarterly internet reimbursement

If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.Compensation details: 14.5-16PI8691dc798436-8722-35163031

Expected salary

$14.5 per hour

Location

Wapakoneta, OH

Job date

Tue, 03 Sep 2024 07:49:56 GMT

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