Community Engagement Supervisor

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview/Summary:

The Community Engagement Supervisor plans and supports the successful integration of refugees, asylees, and other immigrants by leading programming that harnesses the power of welcoming communities. They collaborate with IRC staff to determine needs, coordinate community outreach, build effective relationships, and connect clients with community-based resources.

Major Responsibilities:

The scope of work and responsibilities are described but not limited as below; the position can expect other duties assigned for the welfare and success of IRC Abilene’s overall programs:

a) Program Design, Management, Development, Service Delivery

• Refine and implement an effective local community engagement strategy for the benefit of the community and IRC’s clients. Community engagement includes general support of IRC’s mission and clients, financial and in-kind donations, and co-sponsorship of IRC clients by community-based groups, including but not limited to businesses, universities, civil society, and faith-based organizations.

• Collaborate with IRC colleagues to amplify messaging about IRC’s work and how community members can support refugee and immigrant families.

• Increase community engagement through outreach. Meet with community members, deliver presentations, represent IRC at local meetings, and create tools, fact sheets, presentations, and templates.

• Organize and present IRC Abilene Quarterly Consult with relevant stakeholders.

• Plan and implement events and opportunities that foster deeper connections between newcomers and volunteers.

• Serve as the primary point of contact at IRC with local community members and groups. Provide initial orientation to community sponsorship participants and assist throughout the process by providing ongoing training and support to volunteers and groups. Support the resolution of any issues that may arise.

• Coordinate with colleagues to ensure timely delivery and documentation of services for sponsored families, in accordance with funder guidelines.

• Assist with the collection and distribution of in-kind and monetary donations as needed.

• Support community events planning, preparation, and implementation, including managing and tracking

attendees, donations, and all other associated logistics.

• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.

b) People Management

• Recruit, train, orient, monitor, and evaluate staff performance and ensure staff objectives are met in accordance to IRC’s People Management Standards.

• Orient, train and supervise volunteers and interns to support community engagement programs in coordination with direct reports.

Job Requirements:

Education:

• Bachelor’s degree from an accredited college or university.

Work Experience:

• 2 years of related professional experience.

• Prior volunteer or professional experience in community development or volunteer coordination strongly preferred.

• Experience working with refugee and/or immigrant populations strongly preferred.

• Strong presentation skills using engaging tools in small and large settings.

Demonstrated Skills and Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

• Demonstrated success working and communicating effectively in a multi-cultural environment.

• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

• Self-direction and initiative, when needed, to take the lead and to follow through to completion.

Other Skills/Requirement:

• Fluent in English, both spoken and written.

• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

• Proficient in social media engagement and relevant media development tools.

• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

• May require weekend and/or evening work.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits:

The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.