Sr. FinOps Analyst – AR Healthcare (Cash App), HealthCare

DESCRIPTION

The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon’s suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services.

As part of the Amazon Healthcare Global Finance Operations Services team, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Healthcare, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.

As we continue to grow and scale our ability to provide innovative primary care across the country, the teams that support this critical work are growing as well. Amazon Healthcare is seeking to hire Cash Posting Specialists for the Revenue Cycle team. As a member of the Revenue Cycle team, you will focus on ensuring that patient accounts are reconciled in an accurate and timely manner. This will result in a stellar patient billing experience while maintaining internal service level agreements and meeting the goals of your team.

Key job responsibilities

• Ensuring insurance payments are posted to the correct patient account in our Healthcare Management System by monthly close.
• Ensuring all Electronic Remittance Advice within Healthcare Management System are properly applied and balanced.
• Investigating and posting insurance and patient refunds.
• Contributes to the successful management of healthcare receivables operations, including cash application, account reconciliations and dispute resolution.
• Interfaces with payers, employers and patients to ensure timely and accurate resolution of accounts receivables.
• Independently identifies areas of operational opportunity. Prioritizes using analysis and investigation, presents recommendations and drive implementation by collaborating with cross functional teams.
• Reviews and recommends changes to policies and procedures to improve Accounts Receivables processes.
• Acts as the Voice of the Customer by acting and reporting on observed areas for improvement.
• Participates in the development of training materials and quality assurance programs.
• Adheres to cash posting and productivity standards as set by leadership

BASIC QUALIFICATIONS

• Bachelor’s degree in a relevant area of expertise such as healthcare, business, or finance
• Minimum 2 years of employment in primary healthcare or similar healthcare
• At least 2 year experience in insurance accounts receivable or similar role.
• Familiarity with insurance billing and coding.
• Experience working in shared services. environment with productivity targets.
• Exposure to US healthcare and insurance landscape.
• Understanding of basic accounting principles and receivables management.
• Proven ability to adhere to policies and procedures, as defined by leadership.
• A strong attention to detail.

PREFERRED QUALIFICATIONS

• Experience with US healthcare and health insurance industry.
• SME level understanding of end to end O2C process.
• Has been part of a team that worked on a Six Sigma belt project / Kaizen / Lean projects.

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