Clinical Specialist (Dentist or Orthodontist)

More about the role

Join a team that is changing millions of lives. 

At Align Technology, we believe a great smile can truly transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible. 

Ready to join us?  

About this opportunity 

Dental Clinical Specialist is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists and general dentists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with presentation materials for sales and clinical education materials as well as day to day needs of university and research programs and other internal projects.

You will need to be based or willing to relocate to Wroclaw.

In this role, you will… 

• Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting, mid-course correction and case refinement
• Structure and manage the execution of project/clinical program tasks and recommends new approaches
• Contribute through others on key projects (teach Clinical Specialist and share experiences with others, with the potential to support the business)
• Provide input to research and development to improve existing products/ services and develop new ones
• Provide ideas and suggestions to improve the overall business, improve customer experience and specific clinical treatments
• Support and organize onboarding of new CL specialists
• Liaise with other departments (Manufacturing, Marketing, Sales, Customer Support) with regards to ClinCheck quality issues, providing assistance to the sales organization
• Assist with review of Power Point presentations, digital images and scans for marketing and sales materials as well as clinical education materials
• Investigate product safety incidences and report this on CRM system. Also involved in, inbound and outbound calls with customers to provide support and clinical education
• Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and Human Resources
• Travel to deliver educational events as part of structured certification / education programs for customers and visit customers in their offices (deep dive education). Be alert to trends in requests and issues reported by customers
• Manage speakers and KOL’s (Key opinion leader’s)
• Support University strategy and DSO (Dental Service Organization) training

In this role, you’ll need… 

• Bachelor’s degree in dentistry (DDS, DMD or equivalent), orthodontist preferred
• Minimum 2 years of professional experience of directly related experience in customer relations in medical / dental related areas is a must
• Excellent written and verbal communication skills in Polish 
• Fluency in English 
• Strong oral and written communication skills (presentations and correspondence, influencing skills)
• Efficient at managing competing demands including prioritization, responsiveness and keeping others informed
• Skill in establishing priorities, and handling multiple projects simultaneously
• Solid problem-solving ability and ability to manage details
• Strategic Thinker and highly organized
• Action Oriented, taking initiatives
• Demonstrating influencing skills
• Internet and social media savvy
• Willingness to travel up to 30% across Poland (field visit, events with customers, teams’ meetings)
• Driving license (cat. B)
• Strong MS Office knowledge.

Sound like a good fit? 

Great! Click the Apply button to let us know you are interested.

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About Align 

Align Technology is a publicly traded medical device company that is changing lives through better smiles. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials. 

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work. 

Align Technology is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Please review our Applicant Privacy Policies for additional information. 

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