British Consulate General
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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Technology, Information and Digital Transformation
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Who are we?
The British Government in Germany is based at the British Embassy in Berlin and our Consulates in Dusseldorf and Munich. Currently, we are recruiting an IT and Corporate Services Support Officer for the British Consulate-General in Dusseldorf.
We are looking for a dynamic and adaptable team player with excellent customer services skills and a can-do attitude to join the Corporate Services Team. Your role will help ensure the smooth day-to-day running of the Consulate and Consul-General’s residence, providing a platform for colleagues to complete their work. This following job description is for a part-time position.
Main purpose of job:
You will be responsible for the upkeep of the office IT inventory and will play an important role as the local point of contact for all IT and telephony-related matters. An interest in and basic understanding of office-based IT systems and hardware is essential for the role. You will report IT issues to the central IT Helpdesk and resolve issues with their remote assistance. Specialist IT knowledge is not required for the role.
You will also be expected to work seamlessly with the Corporate Services team in Dusseldorf and the wider network in Germany, providing support with admin tasks as needed. Excellent time management and prioritisation skills are required in this role.
There will be occasional opportunities to travel for training and to meet with Germany network colleagues based at the British Embassy Berlin and the Consulate-General Munich, with whom you will work closely.
Roles and responsibilities:
- Main oversight of local IT and telephony systems, video conferencing and other office IT.
- Maintain the local IT inventory.
- Proactively report any incidents and performance issues to the central IT Helpdesk.
- Provide first advice to users while working closely with the central IT helpdesk and your counterparts in Berlin and Munich.
- Postal services: handling of daily incoming mail and sending/receiving diplomatic mail.
- Crisis role: Active participation in crisis planning and prevention and participation in exercises with the wider network.
- Corporate: participate in projects focussed on supporting and developing the collective spirit of the Consulate-General and wider Germany network.
- Any other duties that may reasonably be required and which are in accordance with the grading and core competencies of the job.
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Our Ideal Candidate shows:
- Proficient German and English language skills (written and spoken, minimum required C1 under the CEFRL or equivalent);
- Recent experience in IT-related role;
- Experience in customer – facing role;
- Excellent IT skills, especially with standard Microsoft Office 365 applications;
- Working knowledge of basic office-based IT systems and hardware;
- High standard of self-organisation, attention to detail and delivery;
- Ability to both work independently as well as being part of a wider team;
- Work well under pressure, skilled at prioritisation of multiple tasks;
- Ability to maintain confidentiality at all times.
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Nice to have:
- Knowledge of IT networking solutions and local network providers.
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Communicating and Influencing, Making Effective Decisions, Managing a Quality Service, Working Together
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19 February 2025
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Administrative Officer (AO)
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Part-Time, Fixed term, with possibility of renewal
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18.75
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Europe, Eastern Europe & Central Asia
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Germany
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Dusseldorf
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British Consulate General
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1
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EUR
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Salary €25,782.- rising to a maximum of approx. €28,960.92 gross per annum after a qualifying period in addition to performance related pay (salary is not negotiable).
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yearly
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15 April 2025
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This is a part time, fixed-term 2 year contract with the possibility of a permanent contract subject to performance and funding. Salary €25,782.- rising to a maximum of approx. €28,960.92 gross per annum after a qualifying period in addition to performance related pay (salary is not negotiable).
The successful candidate will be subject to professional background check and security clearance. The successful candidate must have pre-existing work authorisation in Germany in order to apply.
Staff recruited locally by the British Consulate General are subject to Terms and Conditions of Service according to local German employment law.
Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract.
Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.
Learning and development opportunities:
The British Consulate-General Dusseldorf has a strong ethos of Learning and Development and there will be many opportunities to attend internal and external seminars and events on relevant issues. This is in addition to the induction programme offered to all staff and familiarisation visits to other posts in the network. Further training provided for IT, Finance, Health & Safety and Security elements of the position.
Resources managed:
Overall daily management of all IT and telecommunications assets. Accounting for local budget cash box and shared responsibility for Health and Safety and security matters at post, working closely with the Office Manager and Consul-General.
Equal employment
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability or gender identity. We particularly encourage applications from candidates with protected characteristics. DBT Europe and the FCDO Germany Network want to maximise the potential of everyone who chooses to work for us, regardless of their background.
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Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.
*Please note Common European Framework of Reference for Languages: Learning, Teaching, Assessment indicates Level C1 as proficiency Level which comprehends that a person can understand a wide range of demanding, longer texts, and recognise implicit meaning. Can express him/herself fluently and spontaneously without much obvious searching for expressions. Can use language flexibly and effectively for social, academic and professional purposes. Can produce clear, well-structured, detailed text on complex subjects, showing controlled use of organisational patterns, connectors and cohesive devices. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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