Result of Service

UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified women. Only those applicants shortlisted for interview will be contacted. UNRWA is a non-smoking environment.

Work Location

HQA

Expected duration

11 Months

Duties and Responsibilities

DUTIES AND RESPONSIBILITIES: Product Management (40%): • Define the product vision, roadmap, and key deliverables for the EMR system. • Gather, analyze, and prioritize business and user requirements from multiple stakeholders. • Ensure the EMR system meets compliance, usability, and functionality expectations. • Continuously evaluate system performance, gather user feedback, and drive enhancements. • In collaboration with Health Department, Coordinate Change Management, Release Deployment, Business Continuity Testing and Validation at the last stage of the project. Project Management (40%): • Develop and manage project timelines, deliverables, and resources to ensure successful implementation. • Coordinate between the selected EMR vendor, IT teams, clinical users, and other internal stakeholders. • Identify and mitigate project risks, ensuring alignment with organizational goals. • Conduct status updates, prepare reports, and present to leadership as needed. Solution Architecture & Technology Management (20%): • Coordinate the development of the EMR System architecture between the vendor and UNRWA solution architects. • Work with technical teams to ensure system integration with existing IT infrastructure. • Oversee data migration, interoperability, and cybersecurity requirements. • Define and enforce best practices for scalability, performance, and maintainability. • Stay updated with emerging technologies and industry standards to enhance system capabilities. Work Schedule: Month 1: Project Initiation & Planning Activities • Conduct stakeholder meetings to define objectives and scope. • Develop a detailed project plan and risk assessment. • Kick-off meeting with vendor and internal teams. • Review and improve existing system architecture, documentation, and governance framework. • Conduct stakeholder workshops to gather requirements and define project scope. • Establish communication and reporting mechanisms with the external vendor. Deliverables • Revised Detailed Workplan • Stakeholder Requirement Document. • Kick Off Meeting Minutes signoff • Risk Register and Mitigation Plan. Month 2:Requirements Gathering & Solution Design Architecture Design and Validation Activities In conjunction with the vendor and internal teams in IT and Health; • Conduct business process analysis and workflow mapping. • Gather and document functional and technical requirements. • Define data migration and integration strategy. • Collaborate with the vendor to design the target-state EMR system architecture and system design. • Define integration points, data flows, and interoperability requirements. • Validate proposed system architecture, product description document, quality assurance document against business and technical requirements. Deliverables • Business Process Analysis • Revised Requirements • Data Migration Strategy • EMR System Architecture Document. • Integration and Interoperability Framework. • Product Description Document • Quality Assurance Document Month 3 – 5: System Configuration and Development Activities • Collaborate with vendor on EMR system configuration. • Oversee system configuration and customization • Begin interoperability and data integration setup. • Conduct preliminary system testing. Deliverables • System Configuration Specifications. • Data Migration Plan and Mapping Document. • API Specification Document Month 6 – 8: Interoperability and Data Migration Activities • Begin data migration planning and mapping legacy data to the new EMR system. • Begin interoperability and data integration setup. • Conduct preliminary system testing. • Begin Data Migration from the old eHealth system to the new EMR System • Conduct further system testing. Deliverables • Data Migration Plan • Legacy Data Mapping Document • Interoperability and Integration Blueprint • Preliminary System Test Report • Data Migration Execution Plan • Initial Data Migration Report Month 7 – 9: User Training and Testing Activities In Collaboration with Health Department; • Develop training materials and conduct training sessions. • Conduct system testing, user acceptance testing (UAT), and resolve issues. • Validate data migration accuracy. • Prepare operational readiness plan. Deliverables • Training Materials • Training Session Reports • System Testing Report • User Acceptance Testing (UAT) Report • Data Migration Validation Report • Operational Readiness Plan Month 10 – 11: Pilot Preparation (In Jordan) and Deployment Activities • Finalize system configurations and security protocols. • Conduct final round of user training and simulations. • Deploy system in a phased approach or full rollout. • Monitor system performance and address early issues. • Provide ongoing support and troubleshooting. • Collect feedback for continuous improvement. • Monitor system performance and user adoption. • Develop a roadmap for scale up and enhancements. Deliverables • Final System Configuration & Security Compliance Report • Final Training & Simulation Report • Deployment Plan & Execution Report • System Performance Monitoring Report • Support & Troubleshooting Log • User Feedback & Improvement Plan • User Adoption & System Usage Report • Scale-Up and Enhancement Roadmap

Qualifications/special skills

MINIMUM QUALIFICATIONS AND EXPERIENCE Qualification Requirements • An advanced university degree from an accredited educational institution in Computer Science, Information Systems, Software Engineering, Software Architecture, Computer Science, Business Analysis, or related disciplines • 5+ years of experience in IT Product Management, Project Management, or Solution Architecture is required. Candidates with experience with healthcare IT or EMR implementations will be given priority. • At least two continuous years of relevant international experience outside the country of which the candidate is a national or holds citizenship, a passport, or a national identity card. • Experience working with EMR/EHR systems and familiarity with healthcare standards (e.g., HL7, FHIR, HIPAA, GDPR) is desirable. • Strong knowledge of software development life cycle (SDLC) and Agile methodologies. • Demonstrated ability to lead cross-functional teams and manage vendor relationships. • Strong analytical, problem-solving, and decision-making skills. • Excellent communication and stakeholder management skills. COMPETENCIES • Analyzing • Planning and Organizing • Learning and Researching • Coping with Pressure and Setbacks • Creating and Innovating • Excellent written and spoken English. Knowledge of Arabic is an advantage. CONDITIONS OF SERVICE • The consultant will be based in UNRWA HQA Amman – Jordan. • The duration of the consultancy is 11 months with the possibility of extension subject to availability of funds and continuing need and satisfactory performance. • The selected consultant will receive monthly fees of P3 level of international staff salary scale. 5+ years of experience in IT Product Management, Project Management, or Solution Architecture is required. Candidates with experience with healthcare IT or EMR implementations will be given priority. An advanced university degree from an accredited educational institution in Computer Science, Information Systems, Software Engineering, Software Architecture, Computer Science, Business Analysis, or related disciplines At least two continuous years of relevant international experience outside the country of which the candidate is a national or holds citizenship, a passport or national identity card. Experience working with EMR/EHR systems and familiarity with healthcare standards (e.g., HL7, FHIR, HIPAA, GDPR) is desirable. Strong knowledge of software development life cycle (SDLC) and Agile methodologies. Demonstrated ability to lead cross-functional teams and manage vendor relationships.

Languages

Not available.

Additional Information

Not available.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.