Visitor Services Manager

The successful candidate will have:

• Experience of facilities management within the arts/heritage/hospitality industry along with skills to carry out basic repairs and maintenance.
• High level of written and verbal communication skills for working with diverse communities.
• Knowledge and experience of working in compliance to licensing and health and safety procedures and legislation including food hygiene and accessibility.
• Experience of managing a small team of people including the ability to organise rotas and shift systems.
• Experience of managing front of house operations including caf and retail offers.
• Demonstrate an awareness of the importance of customer care, being responsive and considerate of customer needs and dealing effectively with a wide range of clients, partners and other stakeholders.
• An interest in the heritage sector and knowledge of running historic buildings.
• Meeting tight deadlines and prioritising workloads along with demonstrable skills in successful project planning.
• Intermediate/advanced level experience of word processing, spreadsheets and database systems alongside software packages for room/resource hire and point of sales or equivalent.