Events and Ticketing Officer

B:Music

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Job Summary

We’re looking for a detail-oriented and proactive Event Ticketing Officer to manage event builds and support across the full ticketing lifecycle. You’ll work closely with promoters, programmers, and internal teams to ensure events go live accurately and run smoothly.

Job Description

Key Responsibilities

  • Set up and manage events in the ticketing system (Spektrix) including offers, holds, and packages
  • Liaise with promoters, agents, and departments to maintain accurate event info
  • Monitor sales, adjust allocations, and maximise revenue
  • Provide clear handovers and on-the-day support for events
  • Maintain up-to-date documentation
  • Support client meetings and advise on best ticketing practices

Job Requirements

Experience working with ticketing systems (ideally Spektrix) and CRM/databases, with strong numeracy, literacy and IT skills. Excellent written, verbal and interpersonal communication, able to explain complex information clearly. Proven customer care skills and ability to build strong relationships with promoters, clients and colleagues. Strong organisational ability with high attention to detail, managing multiple deadlines under pressure. Flexible, proactive and calm, including willingness to work occasional evenings/weekends. Able to work well within a team. Good time management, reliability and commitment to live music, arts and culture. Experience in ticketing within a concert hall, theatre or similar environment preferred.

Job Overview

  • Job Title: Events and Ticketing Officer
  • Salary: £25k-£30k
  • Hours:
    Full time
  • Artform: Events
  • Role: Admin, Secretarial & PA
  • Contract: Permanent
  • Closing date: Sun, 07 Dec 2025

  • Location:

    West Midlands

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Job: Events and Ticketing Officer

Job: Events and Ticketing Officer

Organisation: B:Music

Postcode: B1 2EA

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