Projects & Operations Manager

  • Contract
  • London

Royal College of Music

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Job Summary

The RCM is seeking to engage a Projects & Operations Manager, who will play a key role in supporting and leading on the review, development, implementation and management of a wide range of projects as well as Estates and FM policies, procedures and functions.

Job Description

Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2025 QS World University Rankings, in which we were ranked as the global No. 1 institution for both Music and Performing Arts. The College has held this world-leading place in Performing Arts for the four successive years, while Music is a new subject introduced to the rankings in 2024.

The RCM is seeking to engage a Projects & Operations Manager, who will play a key role in supporting and leading on the review, development, implementation and management of a wide range of projects as well as Estates and FM policies, procedures and functions. The Projects & Operations Manager directly line-manages House Manager and Box Office and Venue Operations Officer, acting as a key point of contact for appropriate internal and external stakeholders.

Candidates will need to demonstrate:

  • Experience in project management and estates operations
  • Background in visitor engagement providing costumer service such as box office, front of house services
  • A positive and proactive attitude, and quick to respond to requests
  • The ability to work as part of a busy team
  • The ability to make considered decisions and, where necessary, take emergency action
  • Confidence in report writing, data analysis and active management of project work and contractors

Job reference number: 202-25

Closing date: 9am Friday 9 January 2026

Interview date: Monday 19 January 2026

Salary: Grade 7; £39,608 – £43,975 per annum. Appointments will normally be made to the first point of the grade.

Job Requirements

  • Prince 2 certificate or equivalent in project management
  • Project Management experience
  • Operational readiness experience for new buildings, ideally within HE sector
  • Experience of working in an Estates environment in HE or the Arts
  • Excellent problem-solving skills and ability to work independently, using own initiative: an ability to assess problematic situations to identify causes, gather and process relevant information, generate possible solutions and resolve the problem
  • Good decision-making skills: ability to assess situations independently and determine the importance and urgency and risks, and make clear decisions which are timely and in the best interests of the organisation
  • Experience managing external contractors
  • Experience of servicing committees and ability to take accurate and concise minutes of a wide variety of committees and fora
  • Confidence to deal with external contacts and excellent interpersonal skills, demonstrating diplomacy, persuasiveness and tenacity

Job Overview

  • Job Title: Projects & Operations Manager
  • Salary: £30k-£40k
  • Hours:
    Full time
  • Artform: Education
  • Role: Customer Service
  • Contract: Permanent
  • Closing date: Fri, 09 Jan 2026

  • Location:

    London

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Job: Projects & Operations Manager

Job: Projects & Operations Manager

Organisation: Royal College of Music

Postcode: SW7 2BS

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