Visitor Experience Manager

Salary: £33,713.06 + benefits

Job Closing Date: 30/01/2026

Location: Birmingham Hippodrome

Employment Type: Permanent

Hours Per Week: 40 hours/week

Screening Call Dates: w/c 2nd February. Early applications are encouraged – we may invite candidates to a video interview before the application deadline, and we reserve the right to close this role early if we have sufficient applications.

ABOUT US:

With a mission to enrich the cultural life of our region, Birmingham Hippodrome is one of the most popular theatre complexes in the UK. Varied productions in our 1,850-seat auditorium (dating from 1899), and in our 200-seat Patrick Studio ensure we play a key role in the region’s world-class cultural scene. With c.400 live performances annually in our main house, we present nothing but the best in touring musical theatre, ballet, dance, opera, pantomime, drama, and comedy. Our Patrick Studio welcomes a range of smaller-scale productions and is an important base for dance and for the development of new artistic work.

Long recognised as one of the UK’s premier presenting theatres, the past five years have seen Birmingham Hippodrome develop into a creative producing organisation focused on access, diversity and inclusion, doubling our impact to match our annual audience of over 600,000 with a further 450,000 people engaged via festivals, learning, participation and produced work. With nine Associate Companies, the Hippodrome produces and commissions bold new work, telling fresh and engaging stories, reflecting the youth and diversity of the city and region. We have further enhanced our reputation as a leading provider for Festivals, engaging over 150,000 people through B-SIDE Hip-Hop Festival, co-producing the city’s Lunar New Year celebrations, and regularly collaborating with Bullring & Grand Central on events including Birmingham Weekender.