The Cheltenham Trust
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Job Summary
Job Description
This new role has been created to support the marketing team with delivering an ambitious marketing, communications and audience development strategy to meet the financial, audience and charitable objectives of the organisation.
This role will work across all the Trust’s venues and programming streams, from leisure, heritage, culture and commercial. Supporting the Ticket Office Coordinator with the day to day running of the ticket office, the Marketing and Ticket Office Assistant will ensure we are always delivering brilliant customer service.
We are looking for someone who is passionate about the Trust’s role in making Cheltenham a brilliant place to work and live, is self-motivated, able to manage a busy workload and has great attention to detail.
About the Cheltenham Trust
The Cheltenham Trust’s mission is to shape a thriving town through arts, culture, heritage, leisure and wellbeing – enriching lives, reducing inequality and increasing a sense of belonging for our communities across Cheltenham and beyond. Our venues are not just buildings. They sit at the heart of Cheltenham’s identity; places where people come together to share experiences, connect, learn, celebrate and reset. Through meaningful, collaborative partnerships and inspiring, engaging programmes, the Cheltenham Trust will strive to offer accessible opportunities for everyone to be able to take part and feel welcome.
Job Requirements
Experience in a marketing or customer service role, ideally within the arts, heritage or leisure sectors
A genuine enthusiasm for and interest in marketing and working for a leisure and culture trust.
Effective and engaging communicator, with excellent written and verbal communication skills including copywriting and proofing with absolute attention to detail
An eye for design, with the ability to create eye-catching visuals
Strong organisational skills and ability to prioritise and work to deadlines
Experience of using Canva, InDesign, photoshop or other similar editing software
Customer focused and responsive, delivering excellent customer service
Prioritises and meets tight deadlines
A confident and professional manner with a positive can-do attitude
Excellent computer skills including a proven ability to work with Microsoft Office packages
Willingness to work some evenings and weekends when required
Confident using all social media channels
Job Overview
- Job Title: Marketing and Ticket Office Assistant
- Salary: £25k-£30k
- Hours:
Full time - Artform: Events
- Role: Marketing & Digital
- Contract: Permanent
- Closing date: Sun, 21 Jun 2026
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Location:
South West
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