The Design Museum
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Job: retail supervisor x2
Job: retail supervisor x2
Organisation: The Design Museum
Postcode: W8 6AG
- Job Title: retail supervisor x2
- Salary: £25k-£30k
- Hours:
Full time - Artform: Museums
- Role: Creative
- Contract: Permanent
- Closing date: Sun, 27 Sep 2026
-
Location:
Londonnearmejobs.eu view on Google Maps
Job Summary
Job Description
The Retail Supervisor is responsible for leading the Retail Sales Assistant team and supporting the day-to-day operation of the Design Museum’s retail spaces.
Working closely with the Retail Manager, you will lead by example to deliver outstanding customer service, support sales performance, and maintain high standards across visual merchandising, stock control and retail operations. You will play a key role in creating engaging retail environments, developing colleagues, and ensuring every visitor receives an exceptional experience.
Key areas of focus include:
– Leading, coaching and motivating the retail team to deliver excellent customer service.
– Maximising sales, donations and visitor engagement across the museum’s retail spaces.
– Maintaining high standards of visual merchandising and shop floor presentation.
– Supporting stock control, operational compliance and retail performance.
– Contributing to exhibitions, product launches, events and other commercial initiatives.
Job Requirements
We are looking for someone who brings:
– Previous senior retail assistant or supervisory experience in a fast-paced retail environment.
– Strong communication skills and the ability to motivate, support and coach colleagues.
– A passion for delivering an exceptional customer and visitor experience.
– Experience achieving sales targets or KPIs and encouraging others to deliver results.
– Strong organisation skills, commercial awareness and attention to detail.
The complete job description (including the person specification) is available to download on the Careers Portal Vacancy Listing.
How to Apply
For more information on the job description and person specification, please follow the link: https://careers.designmuseum.org/vacancies
Please note, we can only accept applications made via our online recruitment portal – click link to be directed.
If you encounter any issues while attempting to upload your application form onto the online portal, please email [email protected] before the vacancy post closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).
- Contact name: the People Team
- Contact email: [email protected]
Apply now
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