Administrative Coordinator, IT and Global Operation

Clinton Health Access Initiative, Inc. (CHAI)

Position description

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus.



– Oversee the procurement of computer hardware and software based on pre-existing vendor agreements.
– Build and maintain dashboards and analysis programs for cost-effectiveness and other decision making.
– Provide support for training efforts and implementation rollouts – preparing/reviewing content, managing the training experience, and serving as trainer.
– Work in partnership across departments, functions, and geographies to implement projects and policies.
– Methodically track IT hardware and software assets from purchase to disposal across our offices spanning over 30 countries.
– Maintain and update the IT asset inventory for accurate allocation and tracking.
– Collaborate with the supervisory team to align work priorities.
– Build and maintain a strong rapport with internal stakeholders, ensuring credibility.
– Administer IT support tickets, monitor their progress, and ensure their timely resolution.
– Organize, plan, and manage logistics for meetings, conferences, and events.
– Offer robust administrative backing for team projects, initiatives, and activities.
– Oversee fiscal plans and budgets for the program, assisting in budgetary administration and invoice processing.
– Facilitate both internal and external communications.
– Undertake basic analytical assignments in line with project management.
– Address other necessary tasks as they arise.


– A Bachelor’s Degree is preferred. Alternatively, a Secondary School diploma or equivalent with 3 years of professional experience, or an equivalent amalgamation of education and work experience.
– Adeptness in working both autonomously and collaboratively, coupled with a high degree of accuracy and initiatives.
– Ability to communicate effectively with culturally and geographically diverse teams.
– Outstanding organizational skills and a keen attention to detail.
– Proven competency in juggling multiple tasks effectively in a fast-evolving work milieu.
– Exceptional interpersonal abilities, underscored by impeccable written and verbal communication skills.
– Demonstrable commitment to delivering results with a sense of urgency.
– A foundational grasp of IT concepts and terminology.
– Proficiency in the Microsoft Office Suite; hands-on experience with Microsoft Access or Visio is a significant advantage.
– Safety and security, risk management, and/or global operations experience is a plus.

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