Air Logistics Pharma Customer Care Specialist

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Torrance site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.

Your Role

As a Pharma Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues.

Your Responsibilities

• Responsible for the implementation, support & monitoring of Kuehne+Nagel Air Shipments
• Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)
• Ensure the Scheduling Pickup and Deliveries are executed.
• Responsible for rating shipments/handling/storage correctly per the SOP
• Mandatory daily correspondence with overseas offices as necessary
• Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs
• Work closely with other departments to deliver high level of service to healthcare customers.
• Schedule Monday- Friday 9am-5pm (Flexibility to work overtime as required)
• Reports to the Air Logistics Customer Care Supervisor

Your Skills and Experiences

• Highschool diploma or equivalent experience
• 2+ years of Customer Service experience
• 1+ years of Pharma experience

Good Reasons to Join

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $24 and $26.44. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1

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