AMER Pharma Global Key Account Manager (Greenwood, SC – Remote)

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is dedicated people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Join Lonza as an AMER Pharma Global Key Account Manager in Greenwood, SC, USA. Drive revenue growth and build strategic relationships.

Key responsibilities:

• Account Management: Lead and develop account management plans for platinum accounts, acting as a liaison between customer HQ, regional accounts, and Lonza corporate/divisions.
• Customer Relationship Management: Offer a complete and coordinated perspective of Lonza to customers. Develop and maintain connections with key collaborators throughout various departments, such as R&D, operations, and senior management, going beyond procurement. Emphasize encouraging customer happiness, dedication, and strategic alignment while conducting detailed account collaborator mapping for thorough engagement.
• Performance Metrics: Establish and monitor critical metrics to assess account management success and customer happiness.
• Collaboration and Leadership: Work closely with Local Field Sales Representatives and cross-functional teams (marketing, product development, supply chain) to align on customer needs and offerings.
• Negotiation and Contract Management: Lead negotiations for contract renewals and modifications, ensuring terms are favorable for both Lonza and the customer. Manage the contract and ensure successful execution at all levels.
• Regularly analyze the market and competition to identify growth opportunities and stay ahead of industry trends. Understand each customer’s business dynamics and market environment.
• Industry Knowledge: Maintain comprehensive knowledge of Pharmaceutical product lifecycles, Lonza products, customer industry segment dynamics, and consumer trends.

Key requirements:

• Clearly articulate Lonza’s value proposition specific to the Pharmaceutical sector.
• Modify sales strategies according to market conditions and internal factors, showcasing solid business insight.
• Navigate sophisticated decision-making processes with a deep understanding of corporate buying partners and buying processes.
• Resolve conflicts effectively, addressing issues that may arise with customers or internally within the organization.
• Demonstrate the ability to manage change within account structures and strategies effectively.
• Apply CRM tools and technologies to improve account management and customer engagement.
• Grasp customer team dynamics and connect with main collaborators who influence Lonza offerings.
• Exhibit understanding of cultural nuances in global accounts to facilitate effective communication and relationship building.

Required Qualifications:

• BA/BS Degree required
• Sales experience required
• Pharmaceutical experience required
• Travel 30% required

Individuals with disabilities can request accommodation for job application, interviews, and job functions.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

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