Assistant Clinical Services Manager-Care Management

University of Arkansas

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Type of Position:
Professional Staff – Fiscal Affairs

Job Type:


Work Shift:

Day Shift (United States of America)

Sponsorship Available:


Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.

UAMS offers amazing benefits and perks (available for benefits eligible positions only ):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

UAMS is an Affirmative Action and Equal Opportunity Employer  of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] .


ICE CORE PA IP Care Management 2 IP C

Department’s Website:

Summary of Job Duties:

The Assistant Clinical Services Manager (ACSM) is responsible for managing nursing personnel, administering patient services, serving as a nurse, acting as liaison between physicians and nurses, and serving on various committees. Provides guidance and direction to nurses and coworkers to ensure smooth processes, quality, and excellent customer service. The duties of the ACSM contribute to the effort to further the mission of UAMS: To improve the health and health care of Arkansans.


Minimum Qualifications

  • Bachelor of Science in Nursing, (BSN)
  • Minimum 3 years of clinical nursing experience; 2 years in clinical specialty; 1 year demonstrated leadership (formal/informal)
  • Current Registered Nurse License in the State of Arkansas. 
  • Current BLS certification or must obtain within the first 30 days of employment.
  • Specialty certification achieved within 2 years of hire.

Preferred Qualifications

  • Masters of Science in Nursing (MSN)
  • Three or more years of clinical experience in the field of Nursing with experience in supervisory capacity.

Additional Information:


Under the direction of the Clinical Services Manager (CSM) the Assistant CSM models integrity and ethical practice. Instrumental in cultivating a positive team approach.  Inspires a shared strategic vision and purpose.  Manages service specific nursing staff on a daily basis, including scheduling, duty assignments, disciplinary actions, and ongoing and annual evaluations.  Is responsible for maintaining productivity standards and managing within defined budget. Maintains good human relations by interacting appropriately and professionally during conflict or stressful situations in a manner that facilitates constructive resolutions.  Participates in selection, interviewing, hiring and orientation of new nursing staff (licensed and unlicensed).  Ensures that staff understand hospital wide policies and procedures, safety and disaster plans and respond to them appropriately.  Serves as a mentor and encourages individual growth for all direct reports. Coaches staff and holds them accountable to effective prioritization of duties, management of time, critical decision-making, scope of practice, role fulfillment and appropriate documentation. Maintains up-to-date knowledge of front-line processes. Is operationally responsible and must be accessible for 24×7 services by the team they supervise. The ACSM actively partners with physicians to ensure effective onboarding of new providers, achievement of quality and productivity metrics as defined by patient care services and specific specialty service line. Integral player in value analysis efforts and accountable for equipment/supply/resource stewardship for their service.

Staff Schedules: The ACSM will have access and a working knowledge of the scheduling system and will review schedules and provide operation oversight for staffing coverage routinely.
Employee Performance Improvement/Disciplinary Actions: ACSMs are responsible for managing personnel/performance issues for those they supervise. Disciplinary actions should be initiated and carried out by the ACSM with active involvement of Human Resources and support and oversight of the CSM.

Employee Development and Appraisals: ACSMs will be responsible to complete annual performance evaluations for their direct reports as identified by the CSM. These must be completed within 60 days of their due date. The ACSM encourages/supports professional development, clinical ladder advancement, specialty certification, professional organization membership and achievement of employee’s professional goals.

Hiring Process: The CSM will be responsible for managing the hiring process. ACSM will be involved in interviewing and candidate selection of new employees.
Clinical Practice and Policy Adherence: ACSMs will serve as a content expert for clinical practice and super-user for EHR, supply and equipment needs in their service. ACSMs will hold staff accountable to polices outlined at the departmental and institutional levels as well as nursing practice mandated by the Arkansas State Board of Nursing.

Regulatory Compliance: ACSMs will ensure their clinical environments meet regulatory standards by conducting environmental rounds to ensure compliance by organizational standards. In addition, regular observation of staff adherence to regulatory requirements is expected and achieved through audit processes.

Audits and Observations: ACSMs will conduct quality/competency/performance audits as directed by CSM. Incident Report submissions should be reviewed and addressed by ACSM, CSM and APP-review to be delegated by CSM. 
Quality, Safety, Productivity and Efficiency: ACSMs will be accountable for quality, safety and productivity metrics for their specialty service.

Value Analysis: ACSMs will actively participate in product review, approval and integration into clinical practice through participation in unit specific VAT Committee. 

Leads process improvement initiatives and problem solving for their specialty. Participates in benchmarking to ensure that the assigned staff meet departmental goals.  Creates and monitors work productivity throughout assigned areas. Seeks ways to improve efficiency in productivity and work processes. Ensures patient care and safety is priority.  

Other duties may be assigned to this position.  

Salary Information:

Commensurate with education and experience

Required Documents to Apply:


Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [email protected]  for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Manipulate items with fingers, including keyboarding

Frequent Physical Activity:

Hearing, Repetitive Motion, Sitting, Standing, Talking, Walking

Occasional Physical Activity:

Crouching, Feeling, Kneeling, Lifting, Pulling, Pushing, Reaching

Benefits Eligible:


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