Assistant Front Office Manager – Embassy Suites by Hilton Las Vegas

Job title:

Assistant Front Office Manager – Embassy Suites by Hilton Las Vegas

Company

Remington Hotels

Job description

Job Description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff’s job descriptions and duties and be able to perform duties at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.

LocationLas Ves Embassy Suites-VESLocation Description4315 University Center Drive, Las Vegas, Nevada 89119Enjoy warm hospitality at the Embassy Suites Las Vegas hotel. Our all-suite hotel is across the street from the University of Nevada Las Vegas, Cox Pavilion and the Hard Rock Casino. The Las Vegas Convention Center and famous Las Vegas Strip are within walking distance of the property. Our hotel is minutes from Las Vegas International Airport — McCarran Airport (LAS), the Thomas & Mack Center, Las Vegas Motor Speedway, The Mob Museum, Lake Mead, Nellis Air Force Base and Hoover Dam.Requirements

• High work ethic, self-initiative , independent judgment
• Proven customer service and problem solving experience
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

StatusFull-time

Expected salary

Location

Las Vegas, NV

Job date

Fri, 19 Jul 2024 22:14:08 GMT

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