Associate, Communications

  • Contract
  • Ontario
  • Posted 2 months ago

Ontario Health

Want to make a difference in your career? Consider this opportunity.
Reporting to the Director of Communications the Associate, Communications is responsible for providing support to the Communications team.
The Associate position is primarily responsible for providing portfolio-related support to Directors, Managers, Team Leaders or projects/programs. As part of this role, the Associate undertakes an assortment of administrative duties, including coordinating and scheduling meetings, managing and maintaining documents and SharePoint sites, and contact and stakeholder list management.
Key areas of responsibility include:
  • Administrative duties
  • Meeting arrangement and attendance
Here is what you will be doing:
Departmental Support:
  • Maintains record systems by entering data, outlining tasks, generating reports, and creating distribution lists.
  • With direction from Director, responds to public and stakeholders by fielding telephone, email and written inquiries related to activities of OH and partners.
  • Manages internal and network meetings, including invitations, agendas, document distribution, minute-taking, location set-up, catering requirements and teleconference/virtual support.
  • Maintains calendars and makes travel arrangements.
  • Responsible for team filing of documents.
  • Provides back-up support with regards to the intake of pan-OH translation requests including receiving and triaging documents, sourcing materials to translators, and maintaining dialogue with requestors on content clarification and timelines.
  • Provides back-up support with regards to client and patient complaints, receiving calls and messages, providing information and referral, and keeping secure written records.
  • Represents the Communications team on working groups as required and at the direction of the Director.
  • Supports the development of both internal and external surveys.
  • Establishes and builds effective working relationships with members of the OH team and stakeholders.
  • Assists with event planning and coordinating activities such as public engagement sessions by working with partners, managing logistics and promoting events.
Media and Website:
  • Takes quality photographs of local programs and community members to be employed in a number of communications tools, obtaining proper consent.
  • Monitors local, regional, provincial and national media and social media for articles and stories of interest, sharing them with OH staff when relevant.
  • Researches, writes and edits internal and external communications tools such as e-newsletters focused on OH results and client/patient stories, press releases, backgrounders, dynamic presentations and general reports.
  • Assists with basic website postings and contributes to social media content.
  • Conducts special projects as required.
Here is what you will need to be successful:
Education and Experience
  • College diploma or equivalent and 2-5 years of experience in communications, journalism or related field.
Knowledge and Skills
  • Excellent interpersonal skills to build strong partnerships with OH staff, as well as external partners and clients.
  • Demonstrated experience in providing communications support and developing communications products.
  • Ability to speak comfortably in group settings.
  • Understanding of provincial and regional health care structures, initiatives and issues.
  • Proficiency with Microsoft Office tools (particularly Word, PowerPoint, Excel and SharePoint).
  • Familiarity with photo editing tools and website and intranet content management.
  • Written and spoken language skills in English and French are preferred.
  • Teamwork and Collaboration
  • Communication
  • Conflict Resolution
  • Professional Behaviour
  • Change Management
  • Operational Ability
  • Critical Thinking and Judgement
Employment Type: Full time Permanent
Paygrade and Zone: Grade 3 Zone A
Location: Ontario – Region – East (currently hybrid; subject to change)
All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Internal Application Deadline Date: Feb 3rd 2023
Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.
We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.
Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.”

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