Blackboard Support Specialist

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Type of Position:
Professional Staff – Information Technology

Workstudy Position:

No

Job Type:
Regular


Work Shift:
Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:
University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations nearmejobs.eu OEOC nearmejobs.eu University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:
Learning Technology Support

Department’s Website:

Summary of Job Duties:
The Blackboard Support Specialist provides second-tier support by troubleshooting problems faculty, staff, and students report while using Blackboard LMS and other learning technologies. The Blackboard Support Specialist reports to the Blackboard Support Coordinator under the Learning Technology Support Manager and works collaboratively and cooperatively as part of the learning technology support team.
The Blackboard Support Specialist must effectively communicate about various topics including, but not limited to, student response clickers, Kaltura, Respondus Lockdown Browser, and ProctorU; blend creativity, problem-solving, and decision-making to positively impact the user experience; de-escalate any negative situations and resolve user questions and concerns.
This is a shift position with the possibility of scheduled shifts Monday through Sunday. Although 90% remote, an essential job duty is regular, reliable, and non-disruptive attendance, including participation in meetings and activities of the department and collaboration with team members and supervisors to ensure the smooth operation of the department.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree or equivalent experience

• At least one year of experience in technical support

Applicable equivalencies may be considered.

Preferred Qualifications:

• Experience providing technical and procedural support to a diverse clientele with various experience levels 

• Experience in supporting faculty and/or students in a higher education setting

• Experience in a customer service position 

Knowledge, Skills & Abilities:

• Knowledge of learning management systems, web-conferencing, lecture capture, streaming video, and other technologies that support instruction 

• Working knowledge of Microsoft Office tools 

• Excellent written communication and troubleshooting skills

• Strong organizational, time management, customer service, and interpersonal skills

• Ability to respond to and track requests quickly and efficiently via established processes

Additional Information:

Salary Information:

$34,500 – $36,000 (commensurate with education and experience)

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Tina Paul, HR Partner
[email protected]
479-575-5876 (o)

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture and climate that embeds inclusion, diversity, equity, and access. For more information on diversity and inclusion on campus, please visit: Division of Diversity, Equity, and Inclusion
The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law. 
Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:
Repetitive Motion

Frequent Physical Activity:
Manipulate items with fingers, including keyboarding

Occasional Physical Activity:
N/A

Benefits Eligible:
Yes