Business Development Specialist

The BDS is expected to manage, market, and sale a number of services and products developed by the ITM/SIS as follows: Green Energy (including, but not limited to, Vehicle-Grid Integration, solar PV installation, energy efficiency, training and capacity building and waste management), Smart Building, Internet of Things (IoT), smart sensors, cloud infrastructure, connectivity, digital and collaboration solutions. As the BDS, you will report to the Business Development Officer and you will identify new business opportunities in order to generate revenue, improve profitability and help the business grow. Your work can involve careful strategic planning and positioning ITM/SIS in the UN system, NGO and human development arena. These opportunities are aligned with the UNDP strategic plan 2022-25.

Duties and Responsibilities:

Under the guidance of the ITM Business Development Officer, the incumbent will perform the following tasks:

Assist Developing the Business Strategy:

• Develop a business development strategy focused on sustainable growth and customer satisfaction
• Provide trustworthy feedback and after-sales support
• Regular surveying of UN and NGO market to assess demand for specific products and services. Keep abreast of trends and changes in the business world and identify new markets and customer needs
• Prepare service agreement ensuring adherence to UN rules and guidelines
• Seek ways of improving the way the business operates
• Perform accurate costing and consistent pricing for all programs and products/services, develop pricing models and set KPI targets
• Carry out sales forecasts and analysis and present findings to senior management/the board of directors

Customers and Stakeholder Management:

• Nurture and develop long-term business partnership with new and existing customers for the ITM/SIS by building and strengthening business and client partnerships
• Arrange business development meetings with prospective clients, identify the needs of clients and respond effectively with a tailored business plan or solution
• Develop mutually beneficial proposals, negotiate contract terms and pricing with clients in line with internal guidelines
• Explore opportunities of collaboration with universities, ITM internship, course accreditations, research etc.

Product Service Management:

• Promote the company’s products/services addressing or predicting clients’ objectives
• Have a good understanding of the businesses’ products and/or services and provide specialist advice to customers
• Research and identify new business opportunities – including new markets, growth areas, trends, products and services – or new ways of reaching existing markets
• Develop a sale package of products provided
• Assisting with the tendering process
• Strengthen the marketing support for on-going projects to promote visibility and inspire a movement

Strengthening Smart Facility Branding and Communications:

• Develop and disseminate marketing strategy and communication materials on social media channels and UNDP websites under the guidance of ITM Communications Team
• Write promotional articles for SIS projects and knowledge-based articles
• Develop a promotional strategy and activities
• Develop opportunities in target markets with support of marketing

Seek Business Opportunities and Event Management:

• Organize inauguration and groundbreaking ceremonies of Smart Facilities projects
• Attend events and networking, taking stands at exhibitions and conferences, and responding to incoming leads. You will also more than likely be expected to identify partner opportunities to cross and up sell services
• Develop new opportunities for local capacity building and training programs. These can include executive training/coaching programs, as well as other non-credit courses / programs.
• Perform ad-hoc consultancies and field missions
• Promote and support research collaborations (with different institutions)
• Engage actively with academic personnel to develop courses under relevant agreements
• Surveying the participants of all collaboration programs and incorporating appropriate feedback into future programs

Required Skills and Experience:

Education:

• Advanced university degree (master’s degree or equivalent) in Business Administration, Sales or relevant field is required or
• A first-level university degree (bachelor’s degree) in the areas mentioned above in combination with 2 additional years of qualifying experience will be given due consideration in lieu of master´s degree.

Experience:

• Minimum 5 years (with master´s degree) or 7 years (with bachelor´s degree) of relevant work experience as business development manager, sales executive or a relevant role.

Required skills and competencies:

• Data Analysis & Reporting – experience in data analysis, using tools such as Excel, SQL, Python, or Power BI to extract insights.
• Report Writing – Proven ability to produce formal reports, adhering to industry standards. Experience in writing technical, research-based, or policy reports is required.
• Multitasking & Time Management – Demonstrated experience managing multiple projects or tasks simultaneously while meeting deadlines. Ability to work in a high-pressure environment with shifting priorities is essential.
• Stakeholder Engagement – demonstrated ability of collaboration and engagement of various stakeholder groups (e.g., community organizations, government agencies, private sector)
• Program Development – experience in designing and delivering capacity-building programs and workshops tailored to the identified needs, including setting objectives, creating curricula, and establishing evaluation metrics.
• Advocacy & Strategic Communication – experience in advocacy or public affairs, with a proven track record of developing and executing advocacy initiatives. Ability to effectively advocate for UN programs including strategic communication tailored to diverse stakeholders, evidence-based advocacy aligned with UNDP mission
• Project Management – experience in managing projects, ensuring on-time and within-budget delivery while meeting performance goals.

Desired additional skills and competencies:

• Experience in the Smart Facilities, Green Energy, Information Technology, IoT and AI
• Good understanding of Green Energy solutions markets, coupled with experience in customer support is an asset.
• Proficiency in MS Office and CRM software (e.g., Salesforce)

Required Languages:

• Fluency in English and French or Spanish is required.
• Proficiency in other UN official languages is of benefit.

Source: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/25201