Business Process Expert and Key User EU

Business Process Expert and Key User EU

Atlas Copco

Antwerp, Belgium

We are looking for a passionate and committed individual to join our ERP integration team. You will be involved in program activities and process ownership related to our ERP integration program, SPARK, and general ERP landscape, in Rental Europe. Due to the high degree of flexibility of the system and processes, this role requires solid analytical skills.

We are now looking for a new colleague who can help lead the transformation and complete this in a successful manner

Your mission is to help lead the rollout of SPARK EU from start to full implementation, ensuring operational efficiency and customer satisfaction during the transition. After a successful rollout, you will hand over to your regional Key users supporting the rental depots in process adoption.

More specific this means you will

• Be the expert with both hands on and in-depth knowledge of the operational, services & rental desk processes;
• Work closely together with the SPARK template team and the respective EU end-users;
• Conduct impact analysis: Evaluate request for changes from new roll-outs to the template, prepare business process specification;
• Execute User Acceptance Testing for new developments required for local changes;
• Guide and evaluate training needs to help users embrace changes and new features;
• Change Management: Assist rental depots in delivering a business change plan for sustainable and improved business processes. Create a “willingness to change” atmosphere with the business, make sure that the business users are prepared for the go-live;
• Provide on-site support during pre-rollout and post-implementation phases;
• Together with the SPARK central team assure that the project is delivered on time and that the agreed milestones are kept;
• Sell and promote the solution towards the users;
• Keep a close communication and interaction with the division and local depots.

To succeed, you will need

We encourage you to apply even if you don’t meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Knowledge

• >5 years of experience in ERP systems and general understanding of operational business processes;
• An excellent knowledge of English is required;
• Knowledge of SAP is a plus;
• Proven project management skills;
• Implementation of continuous improvement and change management programs;
• Experience of working in a multicultural environment is considered a plus;
• Must have a strong analytical and problem- solving background;
• You are PC literate with knowledge of standard Office tools;
• Understanding of and experience with business systems including the ability to analyze and assess existing business systems and procedures;
• A track record of proactively identifying solutions to both technology as well as business issues;
• Experience working in an environment requiring cooperation and negotiation with internal customers, other business units to attain goals.

Education

• The candidate has a university degree, a bachelor’s degree in ICT or equivalent. You have a strong analytical mindset.

Personality

• Result oriented with a self-motivating personality;
• Excellent communication skills, which have an impact on others;
• Strong leadership skills and able to work in a team at all levels;
• Able to keep productive under pressure;
• You are proactive;
• You have very strong analytical skills and problem-solving abilities;
• Open to work in global team with a mix of different cultures;
• A team player which encourage knowledge sharing between colleagues.