Cafe & Bars Supervisor

DUTIES & RESPONSIBILITIES

• To support the Catering Manager and Deputy Catering Manager in the successful running of the theatre’s caf , bars and related activities.
• To oversee front of house Catering team members, ensuring the highest standards of customer service
• To ensure that all food, drinks and service exceed the specified standards
• To maintain good liaison, communication and working relationships with all management, staff and Patrons
• To resolve any staff grievance, or guest complaint which may arise, and deal with accordingly
• To aid all members of staff when the need arises, and staff accordingly to anticipated demand
• To operate all procedures to the best of your ability and to ensure that all staff are working to the best of their ability
• To lead by example in all aspects of working procedures
• To comply with all aspects of Health and Hygiene, Health and Safety, Equal Opportunities Policy, and Emergency procedures, and any other legislation as laid down by the Company
• To report all illness, faulty equipment and any other item of cause to the Catering Manager