Call Center Registered Nurse, Crystal Run Healthcare

This is a full-time position with excellent benefits within 30 days, PTO, paid holidays, 401K , tuition reimbursement and more!

• Position may be remote after training is completed and competencies are met*

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, Crystal Run Healthcare, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

The Call Center RN is responsible for delivery of patient care to individuals, and families through telephone calls with patients with varying levels of acuity and medical concerns. Addresses patients’ wellness, acute illness, chronic disease, disability and end of life needs while maintaining the standards of professional nursing practice. Assists with patient inquires including questions related to medication, medical conditions and diagnostic testing. Under the direction of the physician the RN delivers messages related to medical care.

The Call Center RN supports the following specialties: Dermatology, Endocrinology, Nephrology, Rheumatology and Pulmonology. 

Schedule: Monday – Friday 8 hour shifts. 

Primary Responsibilities: 

• Collects subjective and objective health status information from multiple sources such as; patients, caregivers, members of the health care team, documented records and other relevant sources
• Prioritizes activities based on the patient’s immediate health need or the nurse’s judgment of anticipated patient needs
• Includes the patient, appropriate caregivers, and other health professionals in making shared decisions about plans and strategies
• Considers the patient or population needs in terms of age, gender, race, cultural values and practices, ethical and legal considerations and environmental factors as well as the anticipated risks and benefits of interventions for individualized plan development
• Implements the plan of care in partnership with the patient, caregivers and other healthcare professionals in a timely manner
• Provides age appropriate, population specific care in a compassionate, caring, culturally and ethically sensitive manner
• Delegates appropriate nursing interventions to clinical team members based on competency and organizational polices
• Provides relevant information to individuals when the patient’s care is transferred between and among different specialties
• Coordinates care for the patient with community resources when appropriate

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• Graduate of an accredited School of Nursing
• Current NYS License as a Registered Professional Nurse in good standing
• Microsoft Office skillset

Preferred Qualifications: 

• EPIC experience
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

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Internal Employee Application

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