Call Center Representative

Position Summary:

The Call Center Representative at Urology Associates PC is responsible for the day-to-day interaction between outside customers (patients and physicians) and Urology Associates to ensure consistent and compelling customer experiences. Representatives on the team will interact with internal and external customers in a friendly, helpful and professional manner. Responsibilities include inbound and outbound calls and emails, responding to internal and external inquiries regarding scheduling. The department strives to meet standards for excellent quality. Must be able to resolve escalated issues arising from the call center and coordinates with other departments as needed.

$1,000 Sign on Bonus!

Pay Range: $16-$20 an hour, depending upon experience

Benefits: Competitive benefits package include 401k

Schedule: Monday-Friday, 8:00 AM – 4:30 PM, located at our corporate office.

Requirements

• Responsible for the handling of inbound and outbound communications with external customers regarding in office appointments to include all in office procedures in a friendly, helpful and professional manner, including triaging calls to appropriate staff.
• Provides proper documentation in client and patient records, update patient demographic information at each encounter. Inform referral coordinator and nursing staff when authorizations are needed and/or medications are required for patient visit. Ensure that appointment type is entered correctly for follow up by referral coordinators.
• Must be able to consistently meet excellent quality requirements and follow all required client interaction components as outlined in departmental SOP’s and protocols.

Qualifications

• High School Diploma/GED required, some college preferred
• 1-3 years medical call center experience
• Excellent interpersonal skills working well within a team setting
• Ability to demonstrate outstanding customer service
• Strong analytical and problem-solving skills
• Excellent written and oral communication skills
• Solid organizational skills with the ability to handle conflicting priorities
• Strong analytical and problem-solving skills

Urology Associates is an Equal Employment Opportunity Employer.