Call Center Support Specialist

Job title:

Call Center Support Specialist

Company

KellyConnect

Job description

Overview:We are seeking dedicated and compassionate individuals to join our team as Call Center Support Specialists. In this role, you will support a critical goverment project by providing exceptional customer service and support to individuals in need. As a Call Center Support Specialist, you will play a crucial role in assisting callers, addressing their concerns, and providing accurate information and guidance.

• Payrate: $17.20/hr + HW

This is an SCA position with Health & Welfare (H&W) dollars—also referred to as fringe dollars – are contributed by your employer to help pay for your benefit coverage as required by the Service Contract Act obligation. There is an H&W contribution for every hour you are paid (including PTO, but excluding overtime hours), up to 40 hours per week or as defined by the applicable Wage Determination. * Location: Work from Home- Must reside within the Continental US
Responsibilities:

• Handle inbound and outbound calls, providing empathetic and knowledgeable support.
• Listen attentively to callers, assess their needs, and provide accurate information and guidance.
• Assure callers are treated with respect and professionalism, addressing their concerns and providing reassurance.
• Document all interactions and inquiries accurately and thoroughly.
• Collaborate effectively with team members to ensure prompt resolution of inquiries and appropriate follow-up actions.
• Stay up-to-date with policies, procedures, and program changes to provide accurate information.
• Adhere to established call center metrics, including call quality, average handling time, and customer satisfaction targets.
• Escalate complex or unresolved issues to appropriate channels for further assistance or resolution.
• Maintain a positive and supportive work environment, fostering teamwork and collaboration among colleagues.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous call center experience, ideally in a customer service or support role.
• Strong verbal communication skills, with the ability to actively listen and empathize with callers.
• Excellent problem-solving and decision-making abilities to address inquiries effectively.
• Proficient computer skills and experience working with CRM systems or call center software.
• Ability to adapt quickly to changing priorities and handle high call volumes in a fast-paced environment.
• Bilingual proficiency in English and Spanish is highly desirable.

What happens next?
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Bilingual Customer Service Specialist today!Get a complete career fit with Kelly®.You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About KellyWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Acerca de kellyEl trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

Expected salary

$17.2 per hour

Location

California

Job date

Thu, 24 Oct 2024 04:26:53 GMT

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