Case Aide

Requisition ID: req45066

Job Title: Case Aide

Sector: Social Work

Employment Category: Fixed Term

Employment Type: Full-Time

Compensation: USD 20.20 – 23.11 Hourly

Location: El Cajon CA, USA

Work Arrangement: Hybrid

Job Description

Job Overview: The Case Aide provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Case Aide carries out activities to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Carry out timely pre- and post-arrival tasks to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
• Support efforts to link clients with appropriate educational, health, and social services.  Assist clients to attain their established goals, address challenges, and utilize available resources to reach self-sufficiency.
• Document client interactions in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May provide interpretation services.
• Other duties as assigned.

Job Requirements:

Education: High school diploma required; bachelors degree in social work or related field of study preferred.

Work Experience:

• Minimum of 1 year of relevant experience strongly preferred.
• Experience working with refugee and/or immigrant populations preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in Dari, Pashto, or Arabic desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid drivers license and access to a personal, insured vehicle.

Working Environment:

• Office hours are scheduled as Monday-Friday 8:30am-5pm; some evening and weekend events required.
• Standard, professional office environment, including the current hybrid mode of remote work within San Diego County and required in-office days and some ‘field’ time within the service delivery area to perform the above-outlined responsibilities. Office working environment is subject to change based on organization/business needs.
• Regular travel to off-site locations is required.
• This position will work both from the IRC office in El Cajon.
• Must have a valid drivers license with legally required insurance as position may require using own transportation within the service delivery area. Mileage reimbursement is available. 
• Access to a reliable vehicle to travel regularly throughout the service delivery area.