Casework Coordinator

British Red Cross

Job Title: Casework Coordinator
Job Location: Belfast
Hours: 17.5 per week (2.5 days per week)
Salary: £24,353 per annum based on 35 hours per week (includes market supplement)
Contract Type: Fixed Term to March 2024
Could you offer empowering support, advice and advocacy for asylum seekers in Belfast?
If you speak both English and Farsi fluently and want to help us to achieve our mission of supporting people in crisis then this role could be for you!
As a Casework Coordinator, you would provide caring, safe, and empowering support to distressed people in vulnerable situations via our telephone advice / support line. Our clients are usually self referred so you need to understand issues they could be facing and their rights and entitlements. You will be familiar with trauma informed practices to ensure our clients’ situations are approached accordingly.
To be a successful Casework Coordinator, you’ll need:

Fluency in English and Farsi languages
Lived experience / understanding of issues relating to asylum seekers, refugees and vulnerable migrants
Excellent written communication skills in English
Knowledge of the rights and entitlements of asylum seekers, refugees and vulnerable migrants
Ability to remain neutral and respect clients’ confidentiality
Experience of delivering casework with vulnerable clients
IT literacy

The closing date for your application is Tuesday 10th October 2023.

As part of the Red Cross Red Crescent global Movement we are bound by principles of neutrality, impartiality and independence. We are committed to welcoming people from diverse backgrounds, culture and experience. At this time we particularly welcome applications from suitably qualified people from a catholic background as this group is currently under-represented in our workforce.

In return for your dedication and expertise, you’ll get:

Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career opportunities + comprehensive learning.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing assistance.
Team Working: Champion our mission in a collaborative team.
Cycle2Work: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis

How to apply

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