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Job Overview: The Client Voices Coordinator,as a member of the Monitoring, Evaluation and Learning (METeam, will work to ensure programming is clientcentered, relevant to vulnerable populations’ needs, and that—once identified—client concerns and requests are acted on through workflow process changes. As a priority in IRC Washington’s Strategic Action Plan, their work will support the goal to “Give IRC clients greater influence over program design and delivery.” The Client Voice Coordinator will work closely and support program team members to 1) Dialogue with clients to learn about clients’ service experiences and ideas for improving services, through a variety of feedback mechanisms; 2) Close the feedback loop through followup with individual clients, and; 3) Establish a clear process for analyzing and adapting feedback to be used in program design and strategy, with the goal to improve the quality of services.
Major Responsibilities:
Responsibilities include, but are not limited to:
Key Working Relationships:
Job Requirements:
Working Environment:
Compensation: Posted pay ranges apply to USbased candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 5% immediately vested matching contribution, plus an 37% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, fulltime employees are eligible for 10 US paid holidays, 2025 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectiveland FSA for healthcare, childcare, and commuter costs. Parttime employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
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