Collections Specialist – Healthcare, HealthCare

DESCRIPTION

The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon’s suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services.

As part of the Amazon Healthcare Global Finance Operations Services team, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Healthcare, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Senior Management.

The ideal candidate will not only have exposure to healthcare revenue cycle, including shared services functions (e.g. billing, collections, cash application) but also have exceptional customer obsessed skills to resolve complex dispute management and provide excellent customer service. They will be able to learn quickly and be willing to experiment with new ideas.

Key job responsibilities

• Contributes to the successful management of healthcare receivables operations, including collections, cash application, account reconciliations and denials management.
• Interfaces with payers, employers and patients to ensure timely and accurate resolution of accounts receivables.
• Independently identifies areas of operational opportunity. Prioritizes using analysis and investigation, presents recommendations and drive implementation by collaborating with cross functional teams.
• Reviews and recommends changes to policies and procedures to improve Accounts Receivables processes.
• Acts as the Voice of the Customer by acting and reporting on observed areas for improvement.
• Participates in the development of training materials and quality assurance programs.
• Adheres to collection and productivity standards as set by leadership

BASIC QUALIFICATIONS

• Bachelor’s degree in a relevant area of expertise such as healthcare, business, or finance
• Prior experience of at least 2 years in Accounts Receivable in RCM space
• Experience working in shared services environment with productivity targets
• Exposure to US healthcare and insurance landscape
• Understanding of basic accounting principles and receivables management
• Proven ability to adhere to policies and procedures, as defined by leadership

PREFERRED QUALIFICATIONS

• Experience with US healthcare and health insurance industry
• Prior AR Collections or back office experience
• Has led or been part of a team that worked on Six Sigma belt project / Kaizen / Lean projects

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