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COMMUNICATIONS OPERATOR – PROBATIONARY

City of Brampton

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Job Description:


This position will be concurrently posted externally


JOB TITLE: COMMUNICATIONS OPERATOR – PROBATIONARY

DEPARTMENT: Fire and Emergency Services

POSTING NUMBER: 105323

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Full Time Permanent
HOURS OF WORK: 42 hour workweek / shift work / variable hours
LOCATION: you will report to the location of JFCC Brampton.

STARTING SALARY: $64,744.00 per year

JOB TYPE: Union
POSTING DATE: April 12, 2023

CLOSING DATE: May 3, 2023

AREA OF RESPONSIBILITY:
  • Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while maintaining a high level of customer service during emergency and non-emergency situations.
  • Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations, through the Joint Fire Communications Centre;
  • Operates console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel;
  • Responds to non-emergency general inquiry calls and redirects if appropriate;
  • Elicit and understands direction and geographical information in a demanding, multi-tasking, team environment;
  • Maintains radio contact with all vehicles, both at emergencies and other communication centre activities;
  • Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division;
  • Performs system tests, maintains accurate records and other communication functions as required;
  • Performs other similar and related duties as assigned.

SELECTION CRITERIA:
EDUCATION:
  • Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
  • Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience;

REQUIRED EXPERIENCE:
  • Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required;
  • Must be able to work variable hours including nights, weekends and holidays as scheduled.
  • Must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License;

OTHER SKILLS AND ASSETS:
  • Demonstrated communication skills, both written and verbal;
  • Demonstrated ability to speak clearly and precisely while under stressful situations;
  • Demonstrated ability to work independently and within a team environment;
  • Demonstrated customer service and public relations skills;
  • Demonstrated reliability;
  • Proficiency with Microsoft Office Suite;
  • Ability to handle sensitive and confidential information;
  • Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
  • Possession of both a post-secondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience is preferred.
  • Good knowledge of streets, fire station locations and Peel Region geography is an asset.

**Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview: Our recruitment process will be completed with video conference technology.
If this opportunity matches your interest and experience, please apply online at: www.brampton.ca/employment quoting reference #105323 by May 3, 2023 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.
As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.
Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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