Role Purpose

The Project Operations function partners with client-facing teams to deliver high-impact operational support and commercially driven solutions across the lifecycle of external consultancy engagements. The team ensures accurate project setup, data integrity, and timely invoicing, while optimising systems and processes to support revenue conversion and client satisfaction.

Our Purpose:

• Client first: Make it easy and desirable to do business with us, accelerating order-to-cash conversion through efficient and client-focused operations.
• Consultant enablement: Reduce administrative burden so consultants can focus on delivering value to clients.
• Governance and excellence: Maintain high standards in the use of systems and processes, aligned with global policies and regional requirements.
• Data integrity: Ensure the accuracy and reliability of project data through strong governance and quality controls.
• As the Specialist Project Coordinator, you will be responsible for providing operational and administrative support for specific large and complex, external client projects across EMEA.

Tasks and Responsibilities

• Conduct all operational activities associated to project lifecycle, including project set-up, work in progress and invoicing.
• Monitor and drive the timely and accurate submission of costs and time and expenses by consultants.
• Proactively anticipate and address any potential obstacles to invoicing, working with service delivery teams and client points of contact to resolve.
• Monitor and manage all projects that are operating with outstanding information and act to mitigate and resolve.
• Work with finance to review draft income forecast, costs and accruals acting to address issues prior to final agreement from directors and project managers.
• Identify and act to resolve issues with and exceptions to, standard processes or procedures, systems errors and data issues.
• Maintain strong relationships with internal stakeholders to facilitate efficient project data exchange and actively participate in stakeholder meetings providing accurate project status updates.
• Develop a detailed understanding of administrative contractual requirements for client projects responsible for, specifically those that have a direct impact on project lifecycle administration, both internally and externally.
• Ensure client invoices adhere to, and are compliant with, all contractual and administrative requirements and to enable payment within the agreed terms.
• Build and maintain relationships with key points of contact in the client organisations to facilitate an effective and efficient invoicing process.
• Document client-specific project processes to support a clear understanding, and to develop resilience across the team.
• Work closely with internal teams to ensure client on-boarding procedures are followed to enable ease of transaction with the client.
• Provide system and process training to project coordinators and consultants in relation to how they must work with you.
• Line management of project coordinators where required, including supervising operational output, allocation of work and providing regular feedback.
• Actively contribute to discussions to find improved and efficient ways of working.
• Support the Team leader as directed.

• Similar experience in a supervisory operations administration role.
• Experienced managing work-in-progress across complex, multi-phase projects.
• Ability to quickly assimilate and understand information and recognise what action is required.
• Ability to identify problems, understand the complete impact of them and see challenges through to a conclusion.
• Competent in managing time & materials engagement models, including billing cycles and revenue recognition.
• Ability to demonstrate commercial acumen in everyday transactions.
• Confident communicator with the ability to establish effective relationships with internal and external stakeholders.
• Excellent organisational and prioritising skills, with an exceptional eye for detail.
• Resilient and adaptable in a dynamic environment.
• Prior experience of communication with clients/customers.
• Strong IT skills with experience of MS Dynamics 365 or similar ERP.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together – in the office and with our clients – while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.