Coord-Surgery Patient – MGC Ortho Surgery Pelham

Summary

Position Summary

Serves as a liaison between the physician’s practice and future, current, and former patients. Provides accurate information about the surgeon, the practice and the anticipated procedures. 

Minimum Requirements

Education 

• High School Diploma

Experience 

• Three to five years with increased responsibility in a surgical practice or customer service-oriented position

License/Registration/Certifications 

• MA/LPN/RTR
• CPR Certification

Preferred Requirements

Preferred Education 

• Associate degree

Preferred Experience 

• Surgery office experience
• Experience creating or developing marketing or sales programs

Preferred License/Registration/Certifications 

• N/A

Core Job Responsibilities

• Facilitates the surgeon’s consultation with the patient by providing both pre-and postoperative information, effective fee quoting, and scheduling optimization. 
• Briefs patients with procedures of interest
• Consults surgical quotes
• Books surgery dates
• Collects payments
• Establishes rapport with patients.
• Follows up with prospects, tracks patients, sends correspondence, handles cancellations/rescheduling, assists doctor during consultation and evaluation, and other office administrative duties. 
• Crossover into nursing duties as needed.
• Perform other duties as assigned.
• Must be in good physical condition and able to withstand the stress and demands of an active position.
• Manual dexterity, good eye/hand coordination and acceptable vision needed in daily work.
• Must have strong knowledge of organizational dynamics and have excellent communication/coaching skills.
• Must be able to establish and maintain effective working relationships with patients, employees, the public, and other agencies.
• Must be able to respond calmly and efficiently in crisis situations.
• Effective verbal and written communication skills based on the command of the English language.
• Must be able to perform the following functions: standing for long hours, walking, stooping, bending, sitting, pushing, pulling, and squatting.
• Must be able to lift 30+ lbs. in order to lift/move patients, equipment, and/or supplies utilized in the work place

Additional Information

Medical Group of the Carolinas (MGC) is a Spartanburg Regional Healthcare System’s physician group, made up of more than 600 physicians in more than 29 specialties and 38 primary care; serving Upstate South Carolina and western North Carolina. MGC has 90 locations, which include primary care, family medicine, internal medicine, specialties, pediatric OB/GYN practices, women’s services locations, and immediate care.

The medical network of practices includes family medicine, internal medicine, obstetrics, gynecology, pediatrics, immediate care, emergency medicine, inpatient medicine, allergy, medical weight loss, cardiology, cardiothoracic and vascular surgery, diabetes and endocrinology, gastroenterology, surgery, gynecologic oncology, infectious disease, maternal fetal medicine, occupational health, oncology, hematology, orthopedic surgery, palliative care, pediatric critical care, physical medicine and rehabilitation, plastic surgery, psychiatry, radiation oncology, rheumatology, vascular access and wound care.

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