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Position: Course Administrator
FLSA (Fair Labor Standards Act) Classification: Salary/Exempt
Division/Location: Charleston, SC Preferred – Hybrid, United States, Canada, Kenya, Denmark – Remote
Position Type: Full Time Employee
Reports To: Director of Information Technology
Department: Information Technology
Work Hours: Monday– Friday, 40 hours/week, additional hours as required
ABOUT GLOBAL WATER CENTER
Global Water Center “GWC” believes everyone deserves access to safely managed water. We provide education, innovation, and collaboration to equip leaders to solve the global water crisis together. As the go-to resource for the rural water sector, our safe water resources have reached people in 131 countries. In addition to education, we also use innovative technology to make water projects more effective and reliable.
GWC mobilizes internal and external experts to aid in capacity development, and the assessment, design, implementation, and monitoring of projects that serve water sector organizations in low- and middle-income countries.
Global Water Center’s work environment is fast-paced, dynamic, and highly collaborative. Candidates should be comfortable working in an early-stage environment, balancing the need for flexibility, structure, and procedure.
See more at www.globalwatercenter.org
WHAT IS THE OPPORTUNITY?
This full-time position is a key player in managing and enhancing the educational experience for our clients. The role involves ensuring the efficient and successful delivery of our water-sector-focused courses. The primary focus will be managing the entire online course process, working with various systems for delivery and reporting.
As a Course Administrator at Global Water Center, your work will involve a range of responsibilities. You will communicate with water-sector learners from multiple countries, set up courses in the Learning Management System, provide technical assistance and customer service during course delivery and report course metrics. And you will coordinate with GWC divisions to ensure that all online courses are staffed with qualified instructors.
The ideal candidate will have experience managing projects with a strong attention to detail and impeccable written English skills. They will also have experience working with systems and applications and providing technical support. This position is hybrid in Charleston, SC and remote elsewhere.
KEY RESPONSIBILITIES
Learning Management Administration
Course Instructor Management
Monitoring and Reporting
Client Management
CORE COMPETENCIES
PHYSICAL DEMANDS
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