Title: Senior Coordinator, CHW, PATH Program

Employee Working Location: In-person (Sault Ste. Marie, ON)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Assess client needs on eligibility to access the PATH program according to established policies and procedures.

• Onboarding new clients for program by reviewing program offerings, parameters, any associated costs, etc.

• Play an active role in researching, identifying, developing and implementing new or re-aligned services/initiatives.

• Liaise with community to determine vulnerability and gaps in program/services.

• Liaise with other community agencies/organizations regarding related services/initiatives to foster mutual understanding, coordination and partnerships.

• Develops implementation plans for program delivery.

• Evaluates service delivery, present findings and recommendations for improvement

• Assists in creating service/initiative goals and objectives

• Provides on-site support to management of physical assets (premises, vehicles, security)

• Provides on-site management support of financial assets and activities (petty cash, cash receipting)

• Assists with preparing and monitoring program specific budgets, completes program statistical reports, assists with grand submissions, fee-for-service initiatives, and assists with preparing progress reports.

• Assists with review and analysis of budget variances

What we look for:

• Minimum of 3 years of experience and a 1-2 year post-secondary certification/diploma in gerontology or social services, or less experience if combined with a 3-year college diploma or university degree.

• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.

• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.

• Relationship-building skills with community members, partners, and stakeholders.

• Experience in program coordination, community engagement, and leading initiatives.

• Experience working with diverse populations and vulnerable or underserved communities.

• Knowledge of community-based program delivery. • Fluency in English is required, French is an asset.

• Requires significant attention to detail and concentration and ability to mentally process large amounts of information.

• The work pace is often unpredictable with significant time pressures.

• Ability to adapt to frequent and often urgent changes in priorities, and make decisions under pressure, work at an unpredictable pace.

• Work requires the ability to work to deadlines.

• Work requires interactions with dissatisfied clients and the resolution of complex client issues.

Working conditions:

• Work will be conducted in an office-like setting

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).