Creator Support Agent

Core Responsibilities

• Respond to order status enquiries (“Where’s my order?”)
• Process address changes, order amendments, and order cancellations
• Handle general fulfilment and shipping questions
• Clear and validate second-hand product registrations (secondary responsibility)
• Manage inbound messages from social channels and escalate when required
• Maintain clear, friendly, and accurate customer communication

Scope & Expectations

• Fully remote role
• Experience providing customer support via email is essential
• Strong focus and attention to detail while working at a fast pace is essential
• Minimal technical or product support required; music technology experience is a bonus, not a requirement
• Operational and transactional in nature
• Focused on speed, accuracy, and consistency
• Supports permanent Support Team capacity during peak demand
• This role is critical to maintaining customer experience while freeing senior support agents to focus on technical and complex cases.
• Fluency in Written and spoken English is essential.
• Experience with Shopify and Freshdesk is a bonus.