CRM Communications Coordinator

Available Title(s):

1281-YN_ADMINPRO – Public Relations/Communication Coordinator

Business Title:

CRM Communications Coordinator

Employee Type:

Admin. Professional

Time Type:

Full time

Position Term:

12 Month

Position Details:

Summary of Duties:

Under the general direction of the Global Campus Director of Enrollment Management Operations, the Customer Relationship Management (CRM) Communications Coordinator position is responsible for coordinating comprehensive communication strategies and initiatives for student success across the WSU Global Campus. This position develops, researches, writes, and deploys complex original and ongoing content campaigns for use in Slate CRM. This position is critical to help increase enrollment, retention, engagement, and persistence to graduation. Additionally, the position will help in the communication efforts to recover students who have left the university without completing their degree.

This is a Remote/Telework position with the successful candidate performing the position duties from their home location.

Required Qualifications:

• A Bachelor’s degree in public relations, communications, marketing or other relevant field AND either two (2) years of professional experience in print OR broadcast news media, public relations, marketing including the use of electronic media or two (2) years of other relevant professional experience.

• Commitment to creating a diverse, equitable and inclusive environment.

• Fundamental knowledge of CRM software.

Preferred Qualifications:

• Experience using CRM software to develop and measure marketing programs and campaigns that generate measurable ROI.

• Demonstrated success in collaborating with cross functional partners to achieve strategic goals. 

• Experience writing direct response copy.

• Proven ability to generate innovative ideas and implement them into creative marketing strategies.

• Excellent writing and project management skills and attention to detail. 

Additional Information:

Area/College:

WSU Global Campus
 

Department Name:

Global Campus

City, State, Zip:

Pullman, WA 99164
 

Department Link:

online.wsu.edu
 

Monthly Salary:

$4,508.70 – $5,072.75

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates typically begin up to mid-point of the salary range. For additional information, please review WSU’s Administrative Professional Compensation .  

WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation .

Overtime Eligibility:

Overtime Eligible

FTE:

100%
 

This is a permanent position.
 

Posting Close Date: Applicants must submit their completed application by Sunday, J une 25 , 2023 at 11:59 p.m.
 

Background Check:

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 , engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need.  A background check will not be completed until an initial determination of qualification for employment has been made.

Applicant Instructions:

Please upload all documents in the “Resume/CV” section of your application. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF, if possible. Applicants will be requested to provide contact information for professional references within the online application.

Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

Required Documents:

1) Resume/CV

2) Cover Letter

This is a Telework position. Telework positions will require signing a telework agreement. Minimum technical requirements include an internet bandwidth of 4.0 Mbps for upload and download. WSU will provide other technical equipment determined necessary for telework positions. Learn more about telework requirements on WSU’s telework policy page .

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .