CRM Systems Manager

As part of the Digital Systems team, the CRM Systems Manager is responsible for managing the organisation’s Ticketing, Customer Relationship Management and Fundraising CRM application, website purchase path and associated systems. This multifaceted role covers the ongoing support, helpdesk, training and continuous improvement of the applications.

Managing an Application Support Analyst, the CRM Manager oversees system administration and ensures helpdesk requests are resolved appropriately and efficiently, to maximise system effectiveness and high standards of customer service.

The System Manager drives best use and practice of the CRM by developing and delivering training across the organisation’s user base.

By cultivating strong relationships with Southbank Centre stakeholders, suppliers and other relevant contacts, the CRM Manager builds the system development roadmap, taking ownership of business analysis and managing improvement projects.

The organisation CRM is provided by the Tessitura application for Southbank Centre and its resident orchestras, and is one of Southbank Centre’s business-critical systems. The role will also contribute to the support and development of other key applications including the web purchase path, and other business management systems.