Customer and Facilities Manager

This is a varied and rewarding role where no two days are the same. You will lead and inspire Front of House teams, ensuring visitors receive an outstanding experience while overseeing the smooth operation of our facilities, which include two World Heritage Sites. From managing people and performance, to coordinating building-related needs and supporting venue operations, you will play a key role in the success of our museums and galleries.

We’re seeking a motivated and experienced manager who can:
Lead, support and develop high-performing customer service teams
Create a welcoming and engaging visitor experience
Manage performance confidently and effectively
Oversee the operational needs of complex buildings and visitor sites
Maintain a regime of robust health and safety procedures and practices
Build positive relationships with staff, visitors and partners
Prioritise competing demands across multiple locations
Respond calmly and effectively to operational challenges
Work closely with other senior team leads to deliver an engaging and accessible programme
Contribute to income generation initiatives