Customer Controller

Company Description

Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you’re valued, challenged, and inspired!

Job Description

We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.

As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers. 

Shift: 4 fixed nights (4 on 3 off)

Working hours:

• Tuesday, 18.00-02.00
• Wednesday to Friday, 18.00-06.00.

Salary: £26,416 per annum.

Key Duties of Customer Controller:

• To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required
• Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer’s requirements
• Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
• Action Driverline calls
• To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable
• Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
• Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
• Requirement to learn and use Customer specific systems
• Ensure all additional costs are captured and reported correctly within the agreed timeframe
• Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager
• Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
• Complete a daily task list as confirmation all requirements are fulfilled before end of day
• Support Customer Service team as a whole as and when required / asked
• Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system

Qualifications

• Previous experience within a customer service environment or similar role.
• Passion for delivering an exceptional customer service experience.
• Attention to detail and accuracy.
• Good geographical knowledge.
• Good numeracy and literacy level in order to carry out tasks efficiently and accurately.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• Excellent communication skills.
• Ability to work in a fast paced environment.
• Conscientious and reliable with adaptable attitude.
• Driving licence and access to your own transport is essential to get to site.

Additional Information

As part of our drive to make Stobart a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 22 days holiday inclusive of bank holidays.
• Pension – 5% employee and 3% employer contribution.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via referral bonus’, special recognition and long service awards.
• Everyday discounts – via our benefit platform you will have access to 100’s of retailer discounts for everyday savings!
• Fitness – your wellbeing is important to us and being active is a great way to keep your body and your mind health. We have partnered with PureGym so you can save money on a no contract membership.

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

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