Customer Experience Manager

Nottingham Playhouse is seeking an exceptional Customer Experience Manager to lead our Front of House and commercial operations, ensuring every visitor enjoys an inclusive, welcoming and outstanding experience.

This is a key leadership role within our Operations and Commercial team, responsible for shaping the end-to-end customer journey across all public-facing touchpoints, while driving income generation and commercial performance.

You will lead and develop the Customer Experience team, oversee all Front of House operations, and manage Food & Beverage services to deliver seamless, high-quality experiences. You will also act as Duty Manager for performances and events, ensuring safe, compliant and well-run operations.
This is a pivotal leadership role at the heart of our organisation, blending people management, operations, and commercial strategy

Why Nottingham Playhouse?
We create bold, brilliant theatre that reflects our city and welcomes everyone. Recently awarded Theatre of the Year 2025, we’re proud to be a cultural hub where audiences, artists, and communities come together.

Our mission?
To create unforgettable experiences, amplify diverse voices, and ensure everyone feels they belong.

What You’ll Get
We believe in looking after our people. Benefits include:

Free and discounted tickets (including Press Nights)

Staff social events & a relaxed, creative working environment

25 days holiday + bank holidays (increasing with service)

Your birthday off

Cycle to Work scheme & travel discounts

Training and development opportunities

Our Commitment to Inclusion
We are committed to building a diverse and representative workforce and strongly encourage applications from people of all backgrounds-especially those currently underrepresented in our sector.

We are a Disability Confident employer and are happy to make adjustments at any stage of the recruitment process.