Customer Service Lead Controller

Company Description

Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you’re valued, challenged, and inspired!

Job Description

We would like to present you with an opportunity for an Customer Service Lead Controller to join our team in Warrington on a full time permanent basis!

The role will require you to support the Customer Services Manager, developing and supervising a Team to ensure an outstanding service offering in a fast paced working environment and providing a continuous professional and dedicated facility for all Customer / Client needs.

Working hours: Any 5 in 7 days

Salary: 28,754 per annum 

Key Duties of a Customer Service Lead Controller:

• Support the Customer Service management team by providing seamless shift, holiday and short notice cover as required, including short term secondments – requiring flexibility in working hours and days.
• To assist in the training and development of new and existing staff on all Customer Service procedures relevant to the CS department.
• An excellent knowledge of all current Customer Service processes and procedures essential, along with a good overall understanding of core business operational functions.
• Working across different departments and ESL sites, requiring flexibility and providing ample opportunity to learn and develop new skills along the way.
• Involvement in regularly reviewing all procedures and instructions, in conjunction with Customer Service management, to ensure that they are current and reflect best practice, performing regular checks to monitor correct compliance, accuracy and efficiency at all times
• To investigate new methods and ways of working to improve accuracy and cost efficiency within the team, and the business overall; making best use of company systems, understanding how they can best be utilised within the CS team.
• Participate in Systems Quality by proactively reviewing Company Operating Policies and Instructions, ensuring that all processes are current and reflect todays’ requirements for ways of working.

Qualifications

• GCSE grade ‘C’ or above in Maths and English
• Equivalent of 5 GCSE grade ‘C’ or above
• Good level of numeracy and literacy together with a “can do” attitude • High level of flexibility, commitment and motivation
• Able to use own initiative and capable of operating with limited supervision within fixed guidelines
• Team orientated

Additional Information

As part of our drive to make Stobart (Part of the Culina Group) a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement
• Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer
• Life Assurance – x 2 your annual salary
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts – via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

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