DanChurchAid (DCA) is looking for a Head of Support Services (HoSS) in the Democratic Republic of Congo (DRC)

Reporting to the Country Director, the HoSS will provide oversight, leadership and guidance on all finance, logistics, administrative and human resource activities in support of DCA’s Country Programme and the wider Senior Management Team. The jobholder will therefore be responsible for providing and ensuring an efficient and integrated support service, overseeing a range of crucial tasks, while ensuring the continued smooth running of DCA operations and functions.

In DR Congo we have implemented humanitarian projects since 2004. DCA aims to protect vulnerable communities in DR Congo, and to contribute to improve stability and social cohesion by addressing and mitigating the consequences of conflict and displacement. We clear explosive remnants of war, and assist communities affected by conflict and displacement by addressing protection and other essential needs. At the center of our work is our belief that local communities are the best agents of change.

The main duties relating to this position are as follows:

Leadership, Strategy and Development:

• Development of country strategies, which are translated into action plans and day-to-day tasks
• Ensure the leadership of the support services and manage the Procurement & Logistics Manager, the HR & Admin Manager, and the Head of Finance
• Hiring, training, coaching, and performance management as well as ensuring excellent collaboration and coordination between units
• Develop and manage support services related budgets, including staffing, technology, and other resources
• Develop and implement country specific technical SOPs, tools, guidelines, processes and procedures to ensure that support services are delivered efficiently and effective

Collaboration and Coordination

• Provide support and/or technical guidance to country operations while overseeing country activities
• Cooperate with the Head of Program (HOP), Head of MEAL and Operations Manager (OM) to ensure the quality control of proposals, budgets, and reports to donors and to local authorities
• Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action

Quality, Implementation and reporting:

• Provide regular reports to senior management on support services performance, including employee / partner satisfaction, and other key metrics
• Continuously improve processes and procedures to drive efficiencies and employee / partner satisfaction.
• Provide input on operational support in proposal development, coordinate and align operational support with programme plans

Additional responsibilities include:

• Contribute to culture of excellence, continuous improvement, and performance optimization across all projects
• Work in accordance with DCA values and humanitarian principles
• Maintain effective working relationship with other members of the programme
• Be a role model for diversity and inclusion, as well as a positive role model for contributing to the team spirit

We Expect the Following Qualifications from You:

• At least 5 years of HoSS experience in development or humanitarian sectors, ideally at a program or organizational level
• A minimum of 5 years of INGO work experience in a similar managerial role is essential
• Experience as a manager, and national mentor and capacity builder is essential
• Good understanding of the humanitarian principles linked to NGO field and operations contexts
• Work experience in remote and insecure contexts
• Strong leadership, team building and communication skills
• Flexibility and cultural awareness and sensitivity
• Computer literacy essential including proficiency in Excel, Word, Power Point, etc.
• Experience working with local partners would be advantageous
• Fluency in written and spoken English and French is essential

DanChurchAid Offers:

• A 12-month international staff contract (renewable based on funding etc.)
• A competitive salary package, at DKK 44.498,81 to 55.353,51 per month depending on candidate experience and background
• 30 days of paid annual leave
• A generous R&R package
• Insurance as per industry standards
• An interesting and challenging experience addressing humanitarian needs
• A dynamic, flexible and respectful working environment that will give you the freedom to work and support to succeed

Deadline for Submission is 8th of January 2025

Please note that only applications through our recruitment system will be taken into consideration. Questions regarding the position can be directed to TARPOUGA Zakaria via e-mail: [email protected] .

Expected start date is as soon as possible, and interviews are expected to be held in English.

We prefer that CV`s are no longer that 4 pages. Only online applications in English consisting as a minimum a CV and a cover letter will be considered, and only shortlisted candidates will be contacted.

Please note, applications will be reviewed on a rolling basis and DCA reserves the right to select a candidate prior to the closing date.

All qualified candidates irrespective of age, gender, race, religion, sexual orientation, abilities or ethnic affiliation are encouraged to apply for the vacancy.

For more information on DCA, please visit https://www.danchurchaid.org/.

Everyone applying for a job at DCA conducts an anti-terror check as part of the recruitment process. It is a prerequisite that you can pass this check and maintain this status throughout your employment with us. Everyone applying for a job with DCA must be ready to comply with our Code of Conduct, Staff Policy on Prevention of Sexual Exploitation, Abuse and Harassment and our Child Safeguarding Policy. Completion of Hostile Environment Training (HET) prior to deployment will also be mandatory.