Dental Network Retention Specialist

Country

United States

Working Schedule

Full-Time

Work Arrangement

Virtual

Commutable Distance Required

No

Travel Required

10%

Relocation Assistance Available

No

Posted Date

01-Nov-2024

Job ID

5154

Description and Requirements

MetLife is looking for passionate Dental Network Retention Specialists to join the teams in the following Regions:

Northwest (WA, OR, ID, MT, WY, CO, NE, KS, IA, MO, WI, IL)

Southwest (CA, NV, UT, AZ, NM, OK)

Central (ND, SD, MN, TX, AR, LA, MS, MI, IN, OH)

Northeast (ME, NH, VT, MA, CT, NY, PA, NJ, MD, DE)

Southeast (FL, GA, AL, SC, NC, TN, KY, VA, WV, DC)

Job Summary:

The Network Retention Specialist plays a crucial role in maintaining and enhancing relationships with our network of dental providers. The position focuses on retention strategies, ensuring provider satisfaction, and addressing concerns the providers may have. The retention specialist will work closely with the providers to understand their needs, facilitate communication between the provider and the organization, and implement initiatives designed to foster long-term relationships.

Key Responsibilities:

• Provider relationship management: Establish and maintain strong relationships with existing dentists in the network to ensure their satisfaction and retention
• Retention Strategies: develop and implement proactive strategies to improve provider engagement and retention rates with existing network providers.
• Serve as a point of contact for existing network dentists and their staff, addressing concerns, fee reviews, and providing support as needed to resolve escalated issues.
• Monitor and analyze provider retention metrics, identify trends and areas of need of improvement. Compile results and provide findings and recommendations to management as needed.
• Create and provide training/educational materials and resources for providers, educate them on MetLife services available; EFT/ERA Enrollment, MetDental, operational processes, and best practices to enhance their experience with us.
• Regularly solicit feedback from providers about our network services, utilizing surveys, one-on-one and onsite visits to gauge satisfaction and gather insight for improvements
• Work closely with internal partners such as operations, sales, and marketing to ensure alignment on retention initiatives and address provider needs effectively.
• Support all dental product initiatives that pertain to dental network
• Support all credentialing/re-credentialing initiatives to ensure providers comply with re-credentialing requirements
• Ensure all policies and procedures related to provider retention are in compliance with organization and regulatory standards.
• Manage relationship with assigned regional DSO’s and large group clinics.
• Partner with NDS on fee negotiations for existing network dentists
• Travel Required
• Performs other duties as assigned or required

Experience and Skills Required:

• 3+ years plus experience of relevant business experience working in the dental industry.
• Strong relationship building and effective communication skills
• Proficient in Excel- experience with Pivot tables, reading and creating excel spreadsheets and internal tools such as financial retention tools.
• Proficient in working in a CRM- customer relationship management tool such as Salesforce
• Proficient in Microsoft applications ie: Word, Power Point, and Excel

Preferred: 

• Bachelor’s Degree preferred (HS Diploma or equivalent required)
• Strong sales and negotiation skills are required, and knowledge of dental office practice management preferred.
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Very detail-oriented
• Strong customer service skills
• Works well in a team environment/excellent interpersonal skill

The salary range for applicants for this position is 56,700-83,000..

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine’s list of the 2024 “World’s Most Admired Companies” as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

56,700-83,000.

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