Dental Office Specialist (Float) – Southeast – Adult Dental

The Dental Office Specialist serves clientele by greeting incoming patients and visitors in person and by telephone. Supports dental office operations by performing appointment scheduling, insurance eligibility, data entry, billing and collections and report preparation in an atmosphere of quality customer service.

The primary goal of the El Rio Health Dental Office Specialist is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:

• • Demonstrates the importance of our patients by preparing the front desk/reception area to receive patients.
  • Maintains a clutter-free professional workstation, turns on all equipment needed for job performance, secures petty cash and prepares sign-in sheets.
  • Exhibits value and respect for our patients by limiting personal conversations to locations away from patients and assigned workstations.
  • Answers telephone in a courteous and professional manner. Records accurate patient messages and/ or complaints and directs them appropriately.
  • Maintains patient information confidentiality (including, but not limited to, speaking in a quiet tone of voice).
  • Wears clean and appropriate attire based on the El Rio Health dress code at all times.
  • Demonstrates and models El Rio Behavioral Standards in all interactions with patients, co-workers, and visitors.
  • Assists in the collection of information for quality improvement surveys.
  • Provides a work environment safe and free from hazards; immediately address or inform management of safety issues or potential hazards; adhere to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team.
  • Completes all required EHR/EMR El Rio IT systems information fields with accurate and consistent patient registration and demographic collection.
  • Checks patients in for providers in an efficient, courteous, and professional manner.

Minimum Education and Experience:

• High School Diploma or G.E.D.
• Customer service experience.
• Money and credit card transactions experience.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• Current certification in Basic Life Support (BLS) for health care providers.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

• Extensive public contact work
• Experience in a medical or dental front office strongly preferred
• Knowledge of dental terminology and procedures, experience in dental insurance billing, computer data entry and retrieval preferred
• Bilingual (English/Spanish) with the ability to speak, read and write in both languages

Reasonable accommodations may be made to enable individuals with disabilities, known limitations related to pregnancy, childbirth, or related medical conditions, and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.

El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card.

All employees are strongly recommended to obtain COVID 19 and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Personnel who decline to receive COVID 19 and/or flu vaccination per most recent CDC recommendations will be recommended to wear a facemask while in an El Rio Health facility, including both clinical and non-clinical areas from November 1 to April 30 (subject to change depending on viral activity). Subject to exemptions and accommodations when required by law.

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.

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