Digital Inclusion Assistant

Job Overview: The Digital Inclusion Program operates within the IRC SLC’s Education Program and supports digital skill development for newly arrived refugees and New Americans. The program provides clients with access to technology and cultivates a set of fundamental tech skills to improve their lives and livelihoods. The Digital Inclusion Assistant will support home broadband enrollments for newly arrived refugees, provide basic training on computer and smartphone use, and ongoing technical support for refugee clients. Digital connectivity is a critical issue for newly arrived clients and technological barriers prevent access to IRC services, such as online health, job readiness, and ESL platforms. In addition to providing basic tech support, they will help keep an inventory of donated digital devices for distribution. 

Major Responsibilities: 

• Distribute laptops to new arrivals and provide basic computer-use skills training.
• Enroll newly arrived refugee households in affordable internet service and lifeline program.
• Maintain program documentation, case files, data tracking, client influence, and other areas of administrative compliance.
• Participate in all staff meetings, trainings, office support, reception coverage and other duties as assigned.

Education/Work Experience: 

• Associate’s degree or relevant work experience that demonstrates competencies to meet the job responsibilities.

Demonstrated Skills & Competencies:

• Strong interpersonal and relationship-building skills are required.
• Experience working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills and ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written.
• Fluency in a language spoken by one or more of the refugee groups IRC is serving (Arabic, Dari, Dinka, Farsi, Kinyarwanda, Pashto, Sango, Swahili, Uzbek) preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
• Ability to lift 35+ lbs. Safely.

Working Environment: 

• Standard office environment with regular participation in community outreach and events.
• May require occasional weekend and/or evening work.
• Ability to be flexible and work well under pressure in a fast-paced team environment.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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