Digital Project Coordinator

Coffey Communications, Inc.

Position summary:

Leads an assigned group of clients during the production of their digital projects and following go-live. Owns the relationship between clients and Digital Services staff throughout the site build process and throughout the client’s relationship with Coffey. Ensures that digital projects are produced in a timely manner and within budget. Works with team members and partners with other departments as needed to meet client requirements. Documents client feedback in the Customer Relationship Management software and shares information with appropriate staff. Develops and maintains a comprehensive knowledge of Coffey’s processes, procedures, products and services.

Essential job functions:

  • Manages outstanding relationships with an assigned group of clients and serves as the primary day-to-day contact. Exhibits excellence in all areas of customer service.
  • Participates in new client kickoff and meet-and-greet meetings as assigned to new client accounts and set up by business development staff.
  • Leads client production kick offs and discovery calls with clients in partnership with appropriate Coffey staff; maintains a thorough understanding of the technologies and programs related to the development and operation of Site Assist and other Digital Services products and services; trains and assists clients with their use of Site Assist.
  • Leads project meetings with the clients and the appropriate internal Coffey staff.
  • Guides the website build process to enhance effectiveness of client websites, recommending best practices in site builds, user experience and website functionality.
  • Evaluates potential client production-related challenges and recognizes potential new business opportunities. Works with the Vice President of Creative Operations to develop and implement solutions and presents pricing for additional projects to clients.
  • Obtains and maintains a keen awareness of Coffey products and services. Understands the role of key departments.
  • Strategizes new approaches, policies and procedures to effect continual improvement in Coffey’s ability to meet and exceed clients’ needs and expectations.
  • Organizes the development backlog and support tickets and reviews requests as they are submitted by the client and/or Coffey staff. Serves as facilitator of client-requested development projects for assigned accounts.

Other responsibilities:

  • Captures all relevant client information in the CRM.
  • Reports information to Vice President of Creative Operations concerning staff achievements or problems in fulfilling assignments.
  • Travels to visit clients, either on-location or at industry trade shows, as requested or required by the scope of the project.
  • Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing.

Education, experience and skills required:

  • Bachelor’s degree in marketing, communications, public relations, business, English or journalism—or equivalent related education or experience.
  • Minimum of three years of customer service experience building open and trusting client relationships, as well as the ability to consult, coach and influence clients in diverse business environments.
  • Strong organizational skills. Ability to inspire collaboration and ideas in a team environment.
  • Ability to conceptualize production improvements and strategize procedures to transform challenges into opportunities. Analytical and problem-solving ability.
  • A solid understanding of both business and client goals and how they relate.
  • Self-motivation, evidence of initiative and a demonstrated ability to prioritize work to meet scheduled deadlines and promote positive relations. Ability to juggle many responsibilities and remain flexible.
  • Strong oral, written and interpersonal skills. Demonstrated ability to communicate clearly and positively with clients and colleagues.


Coffey Communications offers a competitive benefits program that is designed to attract qualified candidates and retain talented employees. Full-time employees enjoy the following benefits:

  • Free employee medical/dental/vision insurance
  • Health Saving Account (HSA) with employer contributions
  • 401k retirement plan with employer matching plan
  • Basic life and long-term disability insurance with the capability to elect additional voluntary coverage
  • 38 hour work weeks and flexible schedules
  • Paid Time Off: 3 weeks PTO, 9 paid holidays, plus additional days between Christmas and New Years
  • For a full list of benefits please visit:

Job Type: Full-time

Pay: $60,000.00 – $80,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Walla Walla, WA 99362: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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