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Director After Sales & Service Solid Dosage Pharma – APAC

GEA

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Responsibilities / Tasks

  • Leading After sales & service business for Pharma India with Service sales, Field Service, and Installation & commissioning sub organizations.
  • Responsible for Service sales & order intake (Business volume approx. 3mio & increasing), review hot prospects, sales/courtesy visits to customers.
  • Responsible for review & monitoring of Field service activity
  • Responsible for review & monitoring of Installation & commissioning team. Ensure project site completion on time.
  • Responsible for customer centricity & customer reach within APAC region as well as other business regions.
  • Handling team of 20 FTEs (Direct & Indirect reports) & 2 dotted org reports
  • Monitor resource planning, team member’s training & development plans subject to business need.
  • Dealing with GEA global counter parts for spares, service of Europe supplied machines & other supports.
  • Prepare data for management reporting.
  • Promoting spares business & upgrade projects with new initiatives/innovations E.g., Automation upgrade, Batch hopper upgrade, Process upgrades, Duct washing upgrades for the existing customers.
  • Promote MC4 to MC5 upgrades for compression machines for existing customers.
  • Supporting global OSD sites for service & upgrade projects e.g., GRAL, Single Pot processors etc.
  • Dealing with internal stake holders e.g., Procurement, Projects, sales, supply chain, manufacturing etc
  • Implementation of CRM system in AFS India
  • Interim responsibility of Automation team & support/guidance for localization initiatives, new requirement implementation

Your Profile / Qualifications

  • Engineering background with Business & customer centric mindset
  • Minimum 10 years of similar experience
  • Strong operational and cost focus based proven track record of work experience in similar role.
  • Customer centric approach
  • Handling of team of more than 5-10 people

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